Senior Agentic UX Designer

Daikin Applied Americas Inc; Massachusetts; Hybrid; USD 90,000 - 153,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO

401K match

Life insurance

Short/long-term disability

Paid holidays and vacation accrual

Parental leave and tuition assistance

Job summary

Daikin Applied is seeking a Sr Agentic UX Designer to design AI agent–assisted experiences and human–agent collaboration. You will translate complex capabilities into clear journeys, wireframes, and prototypes, guiding autonomy and oversight within a cross‑functional team.

The role is based in Minnesota (Plymouth) with hybrid or remote options. It offers a competitive base salary range of $90,000 to $153,300 plus a 10% bonus, along with comprehensive benefits and growth opportunities.

Qualifications

• Bachelors Degree or equivalent experience.
• 5+ years of experience in design of mobile, web and embedded user interfaces.
• Lead discovery activities and user testing.
• Significant experience with customer discovery techniques, including user interviews, usability testing, and journey mapping.
• Strong grasp of information architecture, design patterns, and interaction design for data-heavy applications.
• Strong communication, collaboration, and presentation skills.
• Expertise using Figma, Sketch, or the equivalent.
• Advanced knowledge of design systems and how to apply them, while still creatively solving design problems.
• Understanding of HTML, CSS, and other web technologies.
• Strong written and verbal command of the English language.
• Work visa sponsorship is not available for this position.

Responsibilities

• Operate within the Daikin Applied UX process, which includes discovery, ideation, visualization, and testing
• Advocate the needs of the user, fostering a shared understanding of the customer-centric intersection between design, content, business and brand
• Facilitate customer discovery sessions to uncover user needs, preferences, and pain points
• Design intuitive, low-friction solutions, validate them through iterative testing, and refine them based on user feedback, to ensure alignment with real-world expectations
• Work iteratively and collaboratively with a cross-disciplinary team (product managers, software engineers, designers, researchers), using lean and agile methodologies to explore, test, and implement designs
• Lead end users, development team and partners with impact, and guide decision-making through a customer-focused approach rather than a ‘technology first’ mindset
• Develop comprehensive user journey maps and task flows to visualize end-to-end user experiences and foster a better understanding of customer behavior
• Sketch out low-fidelity wireframes, build interactive prototypes, and leverage Daikin Applied’s design system to deliver high fidelity mockups
• Lead design reviews to validate them with the design team, product managers, engineering teams, and business stakeholders
• Optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data

Skills

Lead discovery

User testing

Information architecture

Interaction design

Communication skills

HTML/CSS knowledge

Education

Bachelor's Degree or equivalent experience

Tools

Figma

Sketch

Design systems

Job description

Join the world's largest HVAC company! Make your mark at the world’s largest HVAC company Daikin Applied is seeking a talented Sr Agentic UX Designer. The Sr Agentic UX Designer will design experiences in which AI agents can understand intent, make decisions, take actions, and collaborate with humans in understandable, trustworthy, controllable ways. You will translate complex human and agent capabilities into clear user journeys, conversational and adaptive interactions, prototypes, and interaction patterns while defining human‑agent workflows, designing appropriate levels of autonomy and human oversight, prototyping agent behaviors, validating concepts with users, and dive into analytics to understand the impact these experiences are having on end users. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN – Hybrid or Remote

What you will do:

• Operate within the Daikin Applied UX process, which includes discovery, ideation, visualization, and testing
• Advocate the needs of the user, fostering a shared understanding of the customer‑centric intersection between design, content, business and brand
• Facilitate customer discovery sessions to uncover user needs, preferences, and pain points
• Design intuitive, low‑friction solutions, validate them through iterative testing, and refine them based on user feedback, to ensure alignment with real‑world expectations
• Work iteratively and collaboratively with a cross‑disciplinary team (product managers, software engineers, designers, researchers), using lean and agile methodologies to explore, test, and implement designs
• Lead end users, development team and partners with impact, and guide decision‑making through a customer‑focused approach rather than a ‘technology first’ mindset
• Develop comprehensive user journey maps and task flows to visualize end‑to‑end user experiences and foster a better understanding of customer behavior
• Sketch out low‑fidelity wireframes, build interactive prototypes, and leverage Daikin Applied’s design system to deliver high fidelity mockups
• Lead design reviews to validate them with the design team, product managers, engineering teams, and business stakeholders
• Optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data

What’s in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more

Benefits:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

Minimum Qualifications:

• Bachelors Degree or equivalent experience
• 5+ years of experience in design of mobile, web and embedded user interfaces
• Lead discovery activities and user testing
• Significant experience with customer discovery techniques, including user interviews, usability testing, and journey mapping
• Strong grasp of information architecture, design patterns, and interaction design for data‑heavy applications
• Strong communication, collaboration, and presentation skills
• Expertise using Figma, Sketch, or the equivalent
• Advanced knowledge of design systems and how to apply them, while still creatively solving design problems
• Understanding of HTML, CSS, and other web technologies
• Strong written and verbal command of the English language
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• 8+ years of experience in design of mobile, web and embedded user interfaces

Employment is contingent upon successful completion of pre‑employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety‑sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state and local laws.

The typical annual base salary for this position ranges from $90,000 - $153,300 (+ 10% bonus) in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong— and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.