Senior Agentic AI Harness Architect – Enterprise AI

SmartRecruiters, Inc.; Mountain View, Northern (CA, KY); Hybrid; USD 201,000 - 352,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Matching donations

Family leave programs

Flexible time away plan

Job summary

ServiceNow seeks an Agentic AI Harness Architect for Moveworks to define the technical vision and build robust AI-driven agent systems within the enterprise platform.

You will prototype, benchmark, and integrate foundation models with enterprise tools, ensuring security, privacy, and scalable performance in production environments. Strong leadership and ML expertise are essential, with 8+ years in related roles.

Qualifications

• Deep expertise in machine learning or artificial intelligence with end-to-end product architecture
• Record of meaningful work on AI agents, reasoning and planning, tool use, or related areas
• Experience turning ambiguous research questions into working prototypes and measurable hypotheses
• Strong understanding of tradeoffs among model capability, context, memory, latency, cost, reliability, and system complexity
• Experience designing evaluations for probabilistic systems and benchmarks that measure task outcomes

Responsibilities

• Set the technical vision for the Moveworks agentic AI harness, including planning, tool selection, context management, memory, critique, reflection, adaptation, and recovery
• Invent and prototype algorithms that help agents complete longer, more complex tasks with less supervision and stronger outcome reliability
• Design model-agnostic abstractions for combining foundation models, specialized agents, enterprise tools, policies, and deterministic workflows
• Develop approaches for agent memory and learning from execution traces, user feedback, and task outcomes while preserving enterprise security and privacy
• Create rigorous benchmarks and evaluation methods for tool-use correctness, plan quality, task completion, groundedness, policy compliance, latency, and cost
• Explore methods such as iterative planning, ReAct-style execution, self-critique, reflection, test-time computation, multi-agent coordination, and verifier-guided reasoning
• Build high-fidelity prototypes, identify ideas for investment, and work with platform and product teams to define a path to production
• Partner across Agentic Systems, Search, Relevance, ML Infrastructure, Product, and Security to connect agent intelligence with enterprise knowledge, permissions, and actions
• Remain hands-on with code and experiments while mentoring senior engineers and raising the technical bar across the organization

Skills

Machine learning

Artificial intelligence

System design

Python

Leadership

Prototyping

Education

Master's degree or PhD in CS/ML/AI

Tools

Production systems languages

Job description

ServiceNow seeks an Agentic AI Harness Architect for Moveworks to define the technical vision and build robust AI-driven agent systems within the enterprise platform.

You will prototype, benchmark, and integrate foundation models with enterprise tools, ensuring security, privacy, and scalable performance in production environments. Strong leadership and ML expertise are essential, with 8+ years in related roles.