Senior Agent Experience Designer for Growth & AI UX

Go Fractional; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Firsthand in New York is seeking a Senior Contract Agentic Experience Designer to rethink and optimize how users engage with AI-powered brand experiences across a portfolio of priority campaigns.

Sitting at the intersection of interaction design, conversational UX, and growth design, you’ll translate objectives into measurable user experiences by designing how users enter, navigate, engage, and take action within an experience.

Qualifications

• Designs digital experiences where engagement or conversion is a core success metric.
• Strong skills across flows, states, progression, hierarchy, and CTAs.

Responsibilities

• Translate campaign goals into intended user behaviors, experience strategies, and design hypotheses.
• Design end-to-end agent experiences, including composition, interaction patterns, content hierarchy, conversational flows, progression, and CTAs.
• Partner with Solutions Consulting to ensure experiences are technically feasible, measurable, and aligned with campaign objectives.
• Review behavioral and performance data to identify opportunities for iteration and optimization.
• Conduct pre-launch experience-quality reviews and ensure experiences meet the intended design strategy.
• Develop reusable interaction patterns, design principles, and frameworks across campaigns.
• Identify product configurability or instrumentation gaps that limit experience quality, measurement, or scalability.
• Partner with Product and Engineering on targeted improvements that unlock stronger, more reusable experiences.
• Help define the remit, skills, methods, and Product capabilities required for a permanent Agent Experience Design function.

Skills

growth designer

interaction design

conversational design

product designer

data-driven UX

Job description

Firsthand in New York is seeking a Senior Contract Agentic Experience Designer to rethink and optimize how users engage with AI-powered brand experiences across a portfolio of priority campaigns.

Sitting at the intersection of interaction design, conversational UX, and growth design, you’ll translate objectives into measurable user experiences by designing how users enter, navigate, engage, and take action within an experience.