Senior Administrator - MDM Intune,Intune

Sapsf; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Unknown in the US is seeking a Senior Administrator with strong Intune and SCCM/SMS expertise to manage client lifecycles, directory services, and EMS. The role emphasizes high-quality code, collaborative problem solving, and adherence to security standards.

The position requires analytical troubleshooting, knowledge sharing, and the ability to mentor junior analysts while improving operational efficiency and incident response. Strong communication with clients is essential.

Qualifikationen

• In-Depth knowledge of Intune and SCCM/SMS for client lifecycle management.
• Proficiency in Directory Services and Microsoft Enterprise Mobility Suite.
• Strong analytical and troubleshooting skills for complex technical issues.
• Excellent communication skills for effective collaboration and customer interaction.

Aufgaben

• Provide Advanced Technical Support For Intune And SCCM/SMS, performing root cause analysis and implementing effective solutions.
• Collaborate with cross-functional support teams to resolve complex tickets within SLAs.
• Conduct knowledge base updates and drive continuous improvement while mentoring new analysts.
• Adhere to quality standards, regulatory requirements and company policies for compliant solutions.
• Enhance customer experience by aiming for first call resolution and proactive security measures.

Kenntnisse

Intune

SCCM/SMS

Directory Services

Enterprise Mobility

Communication skills

Tools

Intune Console

Configuration Manager

Jobbeschreibung

Career Opportunities: Senior Administrator - MDM Intune,Intune (160461)

Requisition ID160461-Posted09/22/2026

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

• Provide Advanced Technical Support For Intune And Sccm/Sms, Performing Root Cause Analysis And Implementing Effective Solutions For Complex Incidents To Ensure Minimal Disruption To Services.
• Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Upholding A Strong Security Posture.
• Conduct Knowledge Base Updates And Management Initiatives, Contributing To Continuous Improvement And Operational Efficiency While Mentoring And Training New Analysts.
• Adhere To Quality Standards, Regulatory Requirements, And Company Policies, Ensuring That All Technical Solutions Meet Compliance And Security Mandates.
• Enhance Customer Experience And Csat By Achieving First Call Resolution Rates, Minimizing Rejected Resolutions And Reopen Cases, And Proactively Mitigating Security Threats.

Skill Requirements

• In-Depth Knowledge Of Intune And Sccm/Sms For Client Lifecycle Management.
• Proficiency In Directory Services And Microsoft Enterprise Mobility Suite.
• Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
• Excellent Communication Skills For Effective Collaboration And Customer Interaction.

Other Requirements

• Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate.
• Optional But Valuable: Microsoft Certified: Security, Compliance, And Identity Fundamentals