Senior Administrative Coordinator/Receptionist

McCownGordon Construction, LLC; Kansas City (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

McCownGordon Construction, LLC is seeking a friendly, professional receptionist to manage the lobby, greet visitors, answer calls, handle mail, and support office operations in Kansas City. You will help create a welcoming environment and organize supplies, with flexibility to assist beyond core hours in urgent situations.

This role emphasizes strong communication, courtesy, and teamwork within a busy construction office, ensuring visitors have a positive first impression and staff can focus on

Qualifications

• 1+ years experience in a receptionist or customer service-related position.
• 1+ years experience on First Impressions Team.

Responsibilities

• Greet and direct all visitors, including vendors, clients, and job candidates.
• Answer incoming calls and transfer to the appropriate party.
• Manage mail, packages, and USPS logistics.
• Maintain lobby and supplies, ordering as needed.
• Escort visitors and provide refreshments as appropriate.
• Support office administrative tasks and special projects.

Skills

Customer service

Receptionist experience

First Impressions

Job description

People love to work here, plain and simple. It’s easy to love your job when you’re surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to.

POSITION SUMMARY

Manages the company’s lobby area by greeting visitors, handling incoming calls, and managing the mail process, ordering supplies and handling other administrative duties as needed. Projects a positive first impression for the Company.

PRIMARY RESPONSIBILITIES

First Impressions

• Provides a positive first impression by greeting and directing all visitors, including vendors, clients, trade partners, job candidates and customers.
• Ensures all visitors are welcomed and escorted to the right area or person.
• Offers refreshments as appropriate.
• Create daily lobby plan to include planned guests, reservations, pickups, deliveries.
• Answers incoming calls and transfers to the appropriate party.
• Manages building and parking garage access.
• Responds promptly to reception emails.
• Ability to assist outside of work hours in urgent situations such as: client concerns, time sensitive problems, and accidents.

Mail

• Receives incoming mail, packages, and faxes.
• Sorts mail and packages to determines appropriate recipient.
• Packages and stamps outgoing USPS mail using Stamps.com.
• Keeps track of current rates, upcoming changes, and other information concerning postage rates.
• Ships packages, prints shipping labels, packs boxes, schedules pick-ups, and ensures that deliveries are picked up in a timely manner.
• Inputs and receives courier orders.
• Maintains mail and supply room to ensure it is kept clean and organized.
• Maintains mailboxes by adding and removing boxes.

Supplies

• Orders, receives, and sorts supplies, lobby beverages, snacks and fresh fruit.
• Manages labor law poster inventory and distribution.
• Manages orders and inventory for office coffee and coffee supplies.
• Orders birthday and anniversary cards.
• Cleans, stocks and cares for the lobby espresso machine and supplies.
• Creates reporting for expenditures including Instacart, Staples and Amazon.
• Orders business cards/ branded paper supplies from Print Time for Kansas City associates.
• Manages Print Time portal to ensure titles remain updated in system.

Office Administrative

• Ensures conference rooms are presentable and stocked with refreshments including assisting with room clean up following meetings: removing food debris, picking up dishes and leftover meeting materials.
• Manages building access cards for vendors and directs vendors to appropriate building location as needed.
• Schedules meetings for various conference rooms and manages room conflicts as they arise.
• Schedules reservations for Company vehicles.
• Manages associate directory.
• Continuously strives to improve efficiency and effectiveness of processes.
• Assists with special projects.
• Department project support: prep, organize, order supplies, and guide as needed.
• Event/Meeting support: prep, guide, order supplies, and guide as needed.
• Secondary event support to First Impressions Manager.
• Field Craft support: prep, organize, order supplies, and attend field craft meetings as needed.

MINIMUM QUALIFICATIONS

• 1+ years experience in a receptionist or customer service-related position.
• 1+ years experience on First Impressions Team.

WORKING CONDITIONS

The position requires work in an office environment. Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

Our people make the difference. Each member of the McCownGordon team delivers on our core values of integrity, performance and relationships. Simply stated: We do what we say we will do when we say that we will do it. We put our clients’ needs ahead of all else. And, we continually strive to exceed your expectations. At McCownGordon, our mission is to deliver the best building experience — for our clients, partners, team and community — during every step of the process. From evaluating the best use of a space or financing options during preconstruction, to overseeing the final installation of fixtures before the ribbon-cutting, our team delivers on promises.

Policy on Pay Confidentiality

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)