Senior Administrative Assistant

70000 The Evangelical Lutheran Good Samaritan Society; United States; On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Advancement opportunities

Education assistance programs

Direct access to earnings daily

Job summary

Sanford Health Hastings Village is seeking a reliable, independent Office Manager to run daily office operations and serve as the primary contact for residents. You will handle clerical duties across multiple departments and manage resident inquiries with minimal supervision.

The ideal candidate has strong computer skills, excellent communication, and the ability to stay calm under pressure while resolving conflicts and maintaining confidentiality.

Qualifications

• Schedule: Monday–Friday, 8:30 AM–5:00 PM availability.
• Ability to handle conflicts and stressful situations without immediate supervisor backup.
• Strong computer skills, data entry, and office software proficiency.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the sole front-line contact for residents; independently de-escalate conflicts and professionally manage interactions with temperamental or frustrated individuals.
• Coordinate facilities work orders from start to finish; act as the primary liaison between residents and maintenance staff.
• Oversee the office environment during high-traffic periods with minimal staff presence.
• Provide administrative support: data entry, ordering, phone services, and project support to leaders.
• Conduct onboarding and training for new staff members.
• Maintain strict confidentiality regarding all communications.

Skills

Schedule management

Conflict resolution

Autonomy

Technical skills

Communication

Education

High school diploma or equivalent

Associate degree

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $17.50 - $28.00 Union Position: No Department Details

Come join one of the nation's largest nonprofit providers of senior care and services since 1922. At Good Samaritan Hastings Village, our vision is to provide quality, dependable care at just the right time. You can help us accomplish this!

What's in it for you:

• Advancement opportunities
• Various education assistance programs
• Continuing education
• Direct access to your earnings daily
• Robust benefits package (benefits vary based on full-time or part-time status)

Shift Details 8:00am - 4:30pm. Summary Must be self-directed with a high level of accountability and minimal supervision. Functions as a resource for employees and clients.

Job Description

We are seeking an extremely reliable, independent, and resilient individual to manage daily office operations and serve as the primary point of contact for our residents. In this role, you will independently run the office, performing critical clerical duties for multiple departments while managing resident relations. Because other staff members are frequently out of the office, you must be comfortable handling resident inquiries and resolving conflicts entirely on your own. The ideal candidate possesses strong computer skills, exceptional emotional intelligence, and the ability to remain calm and professional when handling difficult or temperamental situations.

Key Responsibilities

• Resident Relations & Conflict Resolution: Serve as the sole, front-line contact for residents; independently de-escalate conflicts and professionally manage interactions with temperamental or frustrated individuals.
• Operations & Maintenance Coordination: Act as the primary liaison between residents and maintenance staff; receive, log, and manage facility work orders from start to finish.
• Independent Office Management: Maintain total oversight of the office environment during high-traffic periods where other staff members are coming and going.
• Administrative Support: Perform accurate data entry, manage departmental ordering, handle incoming phone services, and provide project support to multiple leaders.
• Onboarding & Training: Conduct orientation and provide initial training for new staff members.
• Confidentiality: Respect and maintain strict confidentiality regarding all verbal and written communications.

Qualifications & Requirements

• Schedule: Must be strictly available to work Monday through Friday, 8:30 AM - 5:00 PM. Punctuality and dependable attendance are non-negotiable.
• Conflict Management: Proven ability to handle stressful interpersonal situations, diffuse anger, and maintain a professional demeanor without immediate supervisor backup.
• Autonomy: Comfort working independently and making decisions without direct supervision throughout the day.
• Technical Skills: Strong proficiency with computers, data entry, and office software.
• Communication: Exceptional verbal and written communication skills.

Qualifications High school diploma or equivalent preferred. Associate degree preferred. At least one year of applicable experience preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.

Good Samaritan, one of the nation's largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan's mission and commitment to delivering high quality senior care in rural America at good-sam.com.