Senior Admin Assistant

mymvw; Port Royal (SC); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

On-site parking

Safety shoes provided

Bus tickets

Discounted golf

Cell phone discounts

Gym discounts

Job summary

Marriott Vacations Worldwide is seeking a Regular Full-time employee for the 1st shift with weekend and holiday availability in Port Royal, SC. The role offers competitive benefits and requires strong guest-service skills to ensure exceptional experiences for guests and members.

Key duties include maintaining professional appearance, following safety and security policies, and delivering courteous, efficient service across front-desk tasks and guest interactions.

Responsibilities

• Addresses guests' service needs in a professional, positive, and timely manner.
• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Communicates efficiently with others to effectively exchange information.
• Develops and maintains positive working relationships with other associates and departments.
• Follows company and department policies and procedures.
• Maintains confidentiality of proprietary materials and information.

Skills

Guest service

Communication

Teamwork

Confidentiality

Tools

POS systems

Job description

Regular Full-time position

Shift:1st: Must be available weekends and holidays

Hourly Wage: $20.80

REGULAR FULL-TIME BENEFITS

• Where great benefits lead to a life fulfilled:

• Competitive pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

Site Specific Perks

• On-Site Free Parking or Gate Pass
• Complimentary uniforms including safety shoes
• Complimentary bus tickets for Palmetto Breeze
• Discounted golf (Heritage Collection at Port Royal and Shipyard)
• Cell phone discounts
• Fitness center discounts

CORE WORK ACTIVITIES

• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Performs other reasonable job duties as requested by Supervisors.

Guest Relations

• Addresses guests' service needs in a professional, positive, and timely manner.
• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provides a fond farewell.
• Assists other associates to ensure proper coverage and prompt guest service.

Communication

• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Communicates efficiently with others to effectively exchange information.

Working with Others

• Supports all co-workers and treats them with dignity and respect.
• Develops and maintains positive and productive working relationships with other associates and departments.
• Partners with and assists others to promote an environment of teamwork and achieve common goals.
• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

• Enters and locates work-related information using computers and/or point of sale systems.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.

Documentation/Reporting

• Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Transmits information or documents using a computer.
• Enters and retrieves information contained in computer databases and software to update records, files, reservations.
• Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

Office Equipment

• Office Equipment • Transmits information or documents using mail, or fax machine.
• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.

Safety and Security

• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.