Senior Ad Policy Manager, Ads Trust Policy

Amazon; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Amazon is seeking a Policy Manager within Advertising Trust to shape and manage advertising product policies at scale. The role offers high visibility across Amazon business lines and requires translating complex policy positions into clear guidance for internal teams and external publishers.

You will collaborate with multiple stakeholders, learn_locale-specific requirements, and drive policy decisions that balance customer experience with advertiser needs, while supporting escalation handling

Responsibilities

• Develop and implement advertising product policies, including brand safety and suitability guidelines to protect customers, advertisers, and publishers.
• Relationship management of a portfolio of Amazon owned and operated publishers on behalf of the Ads Trust Policy Team.
• Clearly communicate risks, including through high-quality written presentations, behind policies to internal stakeholder teams to support understanding and consensus of policy positions
• Work with product teams by creating business requirement documents to ensure policy compliance for developing ad products
• Build collaborative relationships across other policy teams within the Ad Trust Policy team, across Ads Trust, the Sales organization, Legal, PR, Public Policy and other business units outside of Ads as necessary to support policy management.
• Occasionally support high-risk and high-impact escalations in partnership with moderation and tiered support teams.
• Build an understanding of how ad tech systems generally function and how Amazon’s functions to inform policy work.

Job description

Description

Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. We believe that advertising, done well, can enhance the value of our customer experience and generate a positive ROI for our advertising partners.

As part of Advertising Trust’s Policy & Integrity team, you will have high visibility across Amazon business lines, establishing the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising, expertise in developing customer experience solutions for highly complex situations, risk mitigation, and brand integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed.

Key job responsibilities

• Develop and implement advertising product policies, including brand safety and suitability guidelines to protect customers, advertisers, and publishers.
• Relationship management of a portfolio of Amazon owned and operated publishers on behalf of the Ads Trust Policy Team.
• Clearly communicate risks, including through high-quality written presentations, behind policies to internal stakeholder teams to support understanding and consensus of policy positions
• Work with product teams by creating business requirement documents to ensure policy compliance for developing ad products
• Build collaborative relationships across other policy teams within the Ad Trust Policy team, across Ads Trust, the Sales organization, Legal, PR, Public Policy and other business units outside of Ads as necessary to support policy management.
• Occasionally support high-risk and high-impact escalations in partnership with moderation and tiered support teams.
• Build an understanding of how ad tech systems generally function and how Amazon’s functions to inform policy work.

A day in the life

In a typical day a Policy Manager will monitor policies for accuracy and fit using a variety of signals and may handle escalated questions related to compliance with our ad policies in categories. They will develop knowledge in locale specific requirements and make decisions that consider cultural and societal norms. They will be build policy recommendations based on assessing risk across multiple risk vectors. They work with product teams to understand the intersection of policy and product to solve for risks in the most efficient ways. They will partner with internal publishers and external supply partners. They will identify areas for collaboration, resource sharing and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers.

About the team

The Ad policy team owns global ad policies across all ad products and Amazon Publishers. This dynamic team is an integral part of how we support Amazon Advertising and as such has touch points across multiple areas of our business. We make a customer impact with every ad we serve and pride ourselves on doing so with a customer-centric focus.