Senior Accounting Assistant

MetLife; Clarks Summit (Lackawanna County); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Annual incentive plan

Comprehensive health plan

Job summary

MetLife's Global Customer Service and Operations (GCSO) team seeks a Senior Accounting Assistant to perform daily accounting functions, including reconciliations, wires, misdirected money, and cash activity to support accurate financial operations. The role offers growth and cross-functional collaboration within a flexible, team-driven environment.

This position supports movement and reporting of customer funds and requires attention to detail, strong analytical skills, and the ability to

Qualifications

• High School Diploma or equivalent.
• Strong collaboration and customer-focused mindset when partnering across teams.
• Strong analytical and problem-solving skills with the ability to research and resolve discrepancies.
• Bachelor's Degree preferred.
• Positive and professional attitude.
• Strong attention to detail.
• Proven ability to prioritize, multi-task, handle complexity, and meet deadlines.
• 1–3 years Annuity, Life, or IDI Operations experience.
• 1+ years of Accounting experience.

Responsibilities

• Analyze and reconcile financial transactions, cash activity, and suspense accounts to ensure accuracy and data integrity.
• Process incoming and outgoing money transactions, including wires, disbursements, and misdirected funds, in accordance with established procedures.
• Investigate and resolve discrepancies, outstanding items, and reconciliation exceptions to maintain accurate financial records.
• Maintain general ledger accounts.
• Develop and enhance accounting processes and procedures to improve operational efficiency, controls, and compliance.

Skills

Analytical skills

Problem solving

Collaboration

Customer-focused

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.

The Opportunity

The Senior Accounting Assistant is responsible for performing daily accounting functions to support both incoming and outgoing money processes. Functions may include completeness control reconciliations, data entry of wires, processing misdirected money, disbursement of outgoing money, etc. The position will also contain suspense reconciliations. Assistance with cash reconciliation as needed.

This is an exciting opportunity to play a critical part in ensuring the accuracy and integrity of the company's financial operations by analyzing, reconciling, and resolving transactions that directly support the movement and reporting of customer and business funds. This role offers a unique opportunity to build expertise in insurance operations and accounting while making a visible impact on financial accuracy, process improvement, and customer outcomes in a collaborative, flexible work environment with opportunities for growth and cross-functional partnership. This role offers a unique opportunity to build expertise in insurance operations and accounting while making a visible impact on financial accuracy, process improvement, and customer outcomes in a collaborative, flexible work environment with opportunities for growth and cross-functional partnership.

Key Responsibilities

• Analyze and reconcile financial transactions, cash activity, and suspense accounts to ensure accuracy and data integrity.
• Process incoming and outgoing money transactions, including wires, disbursements, and misdirected funds, in accordance with established procedures.
• Investigate and resolve discrepancies, outstanding items, and reconciliation exceptions to maintain accurate financial records.
• Maintain general ledger accounts.
• Develop and enhance accounting processes and procedures to improve operational efficiency, controls, and compliance.

Required

Required Qualifications

• High School Diploma or equivalent
• Strong collaboration and customer-focused mindset when partnering across teams
• Strong analytical and problem-solving skills with the ability to research and resolve discrepancies

Preferred

Preferred Qualifications

• Bachelor's Degree
• Positive and professional attitude
• Strong attention to detail
• Proven ability to prioritize, multi-task, handle complexity, and meet deadlines
• 1 – 3 years Annuity, Life, or IDI Operations experience
• 1 plus years of Accounting experience

The expected salary range for this position is $41,600 - $50,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.