Senior Account Specialist I

Locweld - A Stella-Jones Company; Montevallo (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Locweld - A Stella-Jones Company is seeking an Account Manager to oversee contracted customer accounts and support pre/post sales activities. You will prepare basic reports, coordinate with cross-functional teams, and respond to RFQs while maintaining strong customer relationships.

The role requires travel up to 10% for meetings and inventory counts, with a focus on timely communication and data accuracy. Proficiency in MS Office and Power BI is beneficial.

Qualifications

• Manages contract customer accounts and handles pre/post sales tasks.
• Produces basic reports and understands price adjustments.
• Communicates effectively with customers and cross-functional teams.

Responsibilities

• Manages assigned contract customer accounts to ensure high quality customer service.
• Handle a variety of pre/post sales functions to support customers.
• Proactively participates in customer meetings and responds to RFQs.
• Travel as needed for customer relations and inventory counts (10%).
• Maintain basic MS Office and Power BI reporting as required.

Skills

Microsoft Office

Communication

Customer service

Time management

Tools

Power BI

Job description

Stella-Jones is a leading manufacturer of essential infrastructure products focused on serving utilities and railroads, as well as supplying big box home improvement stores across North America. Headquartered in Montreal, Canada and publicly traded on the Toronto Stock Exchange, Stella-Jones operates a vast network of facilities that employs more than 3,000 employees across the United States and Canada. Built on strong foundations with a coast-to-coast reach, we offer real opportunities for career success and community impact.

Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.

Principal Responsibilities

• Manages contract customer accounts less than $15m to $5M
• Intermediate Inventory management and review
• Manage Intermediate Consignment Inventory with 5 - 15 locations
• Understands supported contract and adheres to requirements
• Produce basic reports as required
• The ability to work overtime/storm response when necessary
• Proactively puts together and understands basic price adjustment
• Assists with RFQ's for assigned contract customers
• Prioritize incoming emails and tasks to meet deadlines
• Intermediate Microsoft office Suite skills
• Complete Master Data requests as needed
• Intermediate Power BI skills
• Participate proactively in customer meetings
• Anticipate the requirements needed to support the RSM's/Directors
• Travel as needed for customer relations or inventory counts 10%
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Ability to communicate with customers
• Assist with special projects as needed

Employee Benefits

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• The security of working for a company designated as an essential workplace
• Comprehensive total benefits package with 3 medical plans to choose from
• Several company-paid benefits including:
• Dental and Vision coverage
• Life insurance and Accidental Death & Dismemberment (AD&D) policies
• Long-Term Disability Coverage
• Access to a robust employee assistance program
• Competitive compensation
• Annual bonus program opportunity
• 401(k) savings plan with generous Company match (150% on the first 4% deferred)
• 2 weeks paid vacation and 9 holidays
• Career advancement opportunities
• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled