Senior Account Sales Representative (Bilingual Spanish)

Spectrum; Richardson (TX); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Free Spectrum services

Incentive pay

Job summary

Spectrum is hiring for a field sales role to acquire residential customers in non-bulk MDU properties. You will work door-to-door to meet targets, explain Spectrum services, and drive revenue within the assigned portfolio. The role emphasizes a consultative approach and strong customer focus.

Candidates should have 1+ years in sales or customer service, a current driver's license, and the ability to operate in English and Spanish. Base pay plus incentives offers strong earning potential.

Qualifications

• High School Diploma or equivalent work experience.
• 1+ years in sales or customer service.
• Valid driver's license with satisfactory driving record.
• English and Spanish literacy preferred.
• Experience selling to residential clients in MDUs.

Responsibilities

• Meet sales targets for assigned MDU properties.
• Door-to-door outreach to acquire new customers.
• Generate revenue from existing customers by adding Spectrum services.
• Document sales activities and collect payments per policy.
• Respond to customer problems per policy and resolve them.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Communication skills

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making meaningful connections by helping people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 50+ doors. Achieve this through door-to-door sales for Spectrum’s connectivity services, using a consultative sales approach to meet customer needs and consistently achieve assigned sales performance targets.

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

How You’ll Make an Impact

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Engage potential customers in non-bulk multi-dwelling unit properties with 50+ doors through door-to-door outreach to acquire new residential customers
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to Company policy and guidelines.

Working Conditions

• Spend approximately 80% of your time outdoors, walking door-to-door and lifting up to 20 pounds in various weather
• Work variable hours, including evenings, weekends, split days off and holidays

What You’ll Bring to Spectrum

Required Qualifications

Education

• High School Diploma or equivalent work experience

Experience

• 1+ years in sales or customer service

Skills

• Valid driver's license with a satisfactory driving record within Company required standards

Preferred Qualifications

Experience

• 2+ years sales or relevant work experience
• Ability to read, write, speak and understand English and Spanish

Skills

• Understanding of communications technologies and data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience educating consumers about products and services
• Proven success in sales, prospecting or cold calling

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.