Senior Account Sales Representative

Charter Communications; New York (NY); On-site; USD 33,200 - 66,000; Full time

Benefits offered by this job

Commission-based pay

Job summary

Charter Communications in New York is seeking a motivated sales representative to sell products and services to customers in non-bulk MDU properties (50+ doors) via door-to-door, lobby events, and by building strong relationships with property managers.

You will meet monthly sales targets, generate incremental revenue, and respond to customer issues per policy. Travel is required with a personal vehicle, and you must be able to work evenings and weekends in various weather conditions.

Qualifications

• Requires proven sales or customer service experience.
• Must be able to travel to assigned territories using a personal vehicle.
• Ability to work outside in all weather and seasons.
• Knowledge of telecom products and services is a plus.

Responsibilities

• Sell products and services to customers in MDUs and through door-to-door efforts.
• Meet monthly sales objectives and increase penetration with assigned leads.
• Respond to customer issues per policy and ensure resolution.
• Complete all paperwork and sales reporting accurately.
• Collect funds and provide receipts per company guidelines.

Skills

Cold call sales

Persuasion

Clear communication

Travel by personal vehicle

Work outside in any season

Familiarity with telecom devices

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Job Summary

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
• Solicit residential customers through door-to-door solicitation, lobby events and by building/maintaining strong relationships with property management
• Generate incremental revenue from existing customers by adding new/additional services
• Respond to customer problems and complaints according to established company policy; follow through to ensure issues are satisfactorily resolved
• Maintain a well-informed knowledge base of competitors activities throughout assigned territory; inform manager of any changing competitive pricing programs or marketing directions
• Attend and actively contribute to sales meetings and training programs
• Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• Collect and account for funds and provide receipts according to Company policies and guidelines

Required Qualifications

Required Skills/Abilities and Knowledge

• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Required Education

High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

Experience in sales or customer service - 1+ years

Preferred Qualifications

Preferred Skills/Abilities and Knowledge

• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Must be able to work evenings and weekends
• Variable hours: may include weekends, holidays, and split days off

The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $65,000.