Senior Account Manager - Real Estate

HUB International; Chicago (IL); On-site; USD 85,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to oversee a high-value book of business. This role involves providing exceptional service, mentoring team members, and collaborating with sales executives to ensure client satisfaction. The ideal candidate will have a strong background in insurance account management, excellent communication skills, and a passion for helping clients protect their future. With a competitive salary range and a dynamic work environment, this opportunity offers the chance to grow and make a significant impact in the insurance sector.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Bonuses

Equity

Commissions

Qualifications

• Minimum 5 years of experience in insurance account management required.
• Strong customer service and problem-solving skills are essential.

Responsibilities

• Manage accounts generally exceeding $1 million in revenue.
• Lead client meetings and handle administrative tasks.

Skills

Versatile communication skills

Customer service skills

Problem-solving abilities

Attention to detail

Education

5+ years in insurance account management

Advanced professional designations (AAI, ARM, CIC)

Tools

Microsoft Office

Agency management software

Job description

Join to apply for the Senior Account Manager - Real Estate role at HUB International.

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with peace of mind that what matters most will be protected—through advocacy and tailored insurance solutions. Our growing team across North America comprises entrepreneurs and leaders recognized for excellence in the insurance community.

Why Choose HUB?
We offer a competitive, dynamic work environment with opportunities for growth and development. Our culture empowers employees to make decisions that benefit our clients and organization. We provide flexible benefits that evolve with your needs. Join us to build a diverse, challenging career with financial security and satisfaction.

Ideal Candidate Profile:

• Seeking a progressive, growth-oriented organization
• Passionate about helping others protect their future
• Entrepreneurial and eager to grow the business
• Committed to learning and industry expertise
• Self-starter willing to learn technical aspects
• Values integrity and relationship building

Role Summary:

As a Senior Commercial Account Manager, you will manage a high-value book of business, providing exceptional service and understanding client needs. You will collaborate with a Senior Sales Executive, mentor team members, and handle complex accounts.

Key Responsibilities:

1. Manage accounts generally exceeding $1 million in revenue, depending on complexity.
2. Maintain a customer retention rate of 93% or higher.
3. Work collaboratively with sales and account teams.
4. Mentor and support team members.
5. Maintain accurate client data in EPIC.
6. Resolve escalated service issues requiring policy interpretation.
7. Lead client meetings, including renewals.
8. Handle administrative tasks: stewardship reports, renewal processes, loss reviews, system maintenance, billing, marketing, and special projects.
9. Review quotes, negotiate coverage and pricing, and develop comparison proposals.
10. Manage the full account lifecycle, including renewals, quoting, proposals, and policy issuance.

Qualifications:

• Minimum 5 years of experience in insurance account management in required lines.
• Excellent communication skills in English.
• Strong customer service and problem-solving skills.
• Proficient with computer systems, including Microsoft Office and agency management software.
• Team player with high attention to detail.
• Ability to work full-time at HUB facilities and travel as needed.
• Supervisory or leadership experience preferred.
• Licensed in relevant lines and states, with current CE credits.
• Advanced professional designations (e.g., AAI, ARM, CIC) are highly desirable.

The salary range is $85,000 to $150,000, influenced by skills, experience, location, and specific role factors. Benefits include health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid time off, bonuses, equity, and commissions where applicable.