Senior Account Manager - Live Events & Trade Shows

360 Live Media, Inc.; Washington, Baltimore (District of Columbia, MD); On-site; USD 65,000 - 90,000; Full time

Job summary

360 Live Media is seeking an Account Manager to join our team in Washington, D.C. You will serve as the primary day-to-day client contact, translating client goals into integrated marketing and live event strategies for large-scale trade shows and conferences.

The ideal candidate has 6+ years of agency account management or client services experience, with a proven ability to drive client satisfaction, coordinate cross-functional teams, manage budgets, and deliver thoughtful counsel across the

Qualifications

• Bachelor's degree required or equivalent experience.
• 6+ years of account management or client services experience within an agency environment.
• Direct experience supporting the marketing and delivery of large-scale tradeshows, conferences, conventions or live events.
• Strong marketing foundation with experience in areas such as audience strategy, campaign planning, messaging, content, creative development, digital marketing or attendee acquisition and engagement.
• Strong understanding of the complexities and interdependencies involved in planning, marketing, and executing large trade shows.
• Demonstrated experience serving as a primary client contact and independently managing complex client relationships.
• Experience coordinating projects involving multiple internal disciplines, external partners, vendors, and client stakeholders.
• Working knowledge of the trade show and event ecosystem, including convention centers, general service contractors, exhibit operations, sponsorship, event marketing, production, registration, housing, and other event partners.

Responsibilities

• Serve as the primary day-to-day client lead for assigned accounts, developing a deep understanding of client goals, audiences, organizational dynamics and priorities, and event objectives.
• Lead the planning and execution of complex client engagements, including large-scale trade shows, conferences, and live events with multiple stakeholders and interconnected workstreams.
• Develop and manage comprehensive project plans, budgets, scopes, and status reporting from project kickoff through onsite execution and post-event evaluation.
• Lead client meetings, planning sessions, status calls, and onsite meetings, driving decisions, establishing clear next steps, and ensuring accountability and follow through.
• Provide thoughtful client counsel, drawing on your own experience and engaging 360 Live Media subject matter experts when specialized expertise is needed.
• Understand how key trade show functions intersect, including event strategy, exhibits and sponsorship, attendee and exhibitor marketing, operations, production, creative, registration, housing, and onsite experience.
• Anticipate dependencies, risks, and potential challenges across event workstreams and proactively bring forward recommendations and solutions.
• Coordinate cross-functional internal teams and subject matter experts across strategy, creative, marketing, sales, event operations, production, and other disciplines to ensure integrated delivery.
• Partner effectively with external event partners and vendors, including convention centers, general service contractors, production partners, registration providers, and other key suppliers.
• Monitor account scope, budgets, schedules, and profitability, proactively identifying potential issues and managing changes in scope or client expectations.
• Develop and review client-facing presentations, recommendations, meeting materials, reports, and other deliverables, ensuring they are strategically sound and client ready.
• Understand how key trade show functions intersect, including event strategy, attendee and exhibitor marketing, exhibits and sponsorship, creative, operations, production, registration, housing, and onsite experience.
• Participate in onsite event execution, serving as a trusted client partner, coordinating across teams, and helping resolve issues quickly and effectively.
• Identify opportunities to strengthen the client relationship, improve event outcomes, and deliver additional value.

Skills

Account management

Client services

Trade shows

Event planning

Budget management

Stakeholder management

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

360 Live Media is seeking an Account Manager to join our team in Washington, D.C. You will serve as the primary day-to-day client contact, translating client goals into integrated marketing and live event strategies for large-scale trade shows and conferences.

The ideal candidate has 6+ years of agency account management or client services experience, with a proven ability to drive client satisfaction, coordinate cross-functional teams, manage budgets, and deliver thoughtful counsel across the