Senior Account Manager: Lead Growth & Strategic Partnerships

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 101,000 - 137,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Life and Disability Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Starkey Hearing Technologies in Eden Prairie, MN seeks a results-driven leader to manage key customer accounts from implementation through ongoing success. You will oversee a high-performing team, drive revenue growth, and ensure exceptional service to payers and patients.

Responsibilities include account management, business development, and coordinating with cross-functional teams to deliver contractual requirements and hearing health solutions.

Qualifications

• Bachelor's degree in business, operations or related.
• Master's degree or MBA preferred.
• 7-10 years of progressively more complex roles in health care, health insurance or medical device industry.
• Knowledge of health care industry trends.
• Knowledge of claims and credentialing systems.

Responsibilities

• Account Management: General operations of commercial business to achieve revenues targets.
• Prioritize book of business to focus on key account to drive majority of revenues for Starkey
• Include strategies for all payer business including discount, workers comp, funded and direct to consumer
• Ensure measurement of KPI's to achieve targets
• Develop marketing and communication strategies with key accounts to ensure we are bringing hearing health care awareness to the market
• Conduct quarterly business review with the account to ensure they understand the value we are delivering to their members
• Process any marketing fee and revenue share according to contractual requirements
• Participate in any audits to ensure that we are meeting payers expectations
• Internal stakeholder to support additional teams to maintain and improve processes
• Ensure pricing, products, call center and claims are supporting the payers experience with Starkey
• Cultivate a 'team-over-self' culture to make it easier for people inside and outside the organization to do business with third party payer division, achieve timely business process turnaround times, encourage organic knowledge-sharing and producing overall organizational performance that meets or exceeds KPI targets.
• Change our operational culture to one that is proactive rather than reactive. Remaining ahead of external changes, driving internal change and ensuring that the roadmap to AHB's strategic targets are clear and easy to follow.
• Support the business unit in production planning, ensuring the business unit is adequately resourced.
• Business Development and Implementation: Assist in Business Development to drive new sales
• Deliver key value proposition to ensure they understand the "Starkey difference"
• Review operational and contractual terms to ensure we can deliver for the payer and their members
• Create and communicate a pipeline of sales
• Research and development of payers in market. Assist in creating a sales plan.
• Other duties/responsibilities as assigned

Skills

Leadership

Communication

Team Building

Initiative

Planning

Problem Solving

Technical communication

Organizational skills

Adaptability

People skills

Education

Bachelor's degree in business/related

MBA preferred

Job description

Starkey Hearing Technologies in Eden Prairie, MN seeks a results-driven leader to manage key customer accounts from implementation through ongoing success. You will oversee a high-performing team, drive revenue growth, and ensure exceptional service to payers and patients.

Responsibilities include account management, business development, and coordinating with cross-functional teams to deliver contractual requirements and hearing health solutions.