Senior Account Manager - Industrial Machinery, Aftermarket Segment

Nordson Corporation; Tennessee; On-site; USD 60,000 - 110,000; Full time

Job summary

Nordson Nonwovens is seeking an experienced Aftermarket Sales Specialist to drive organic growth by selling parts and services to end-users and support aftermarket initiatives.

The role focuses on building customer loyalty, analyzing sales trends, and providing technical knowledge of Nordson products to deliver optimal solutions. Travel nationwide is expected, with strong communication and relationship-building required.

Qualifications

• Proven experience in sales, preferably aftermarket parts.
• Strong understanding of mechanical components and industrial equipment.
• 5+ years in a similar role with aftermarket knowledge.

Responsibilities

• Develop and execute sales strategies to grow aftermarket parts business.
• Identify and pursue new business opportunities with accounts.
• Provide on-site technical support and product knowledge.
• Build relationships with customers through site visits.
• Monitor market trends and competitor activities to inform decisions.
• Collaborate with engineering, sales and marketing to ensure seamless experiences.
• Prepare and present sales reports, forecasts and KPIs.

Skills

Sales skills

Communication

Relationship-building

Prioritization

Independent work

Tech proficiency

Education

Tools

MS Office

SAP

CRM tools

Job description

Nordson Nonwovens, a global leader in Nonwovens, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary Of The Role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Aftermarket Sales Specialist is responsible for driving organic growth by selling parts & services to our end-users and supporting aftermarket sales initiatives. Furthermore, the Aftermarket Sales Specialist will build strong customer relationships, creating and managing customer loyalty programs and analyze sales trends & data supporting the execution of our sales strategy. The successful postholder has a strong sales acumen, owner mindset, strong communication skills, and vast technical knowledge of Nordson products related to technical and commercial solutions.

Essential Job Duties And Responsibilities

• Develop and execute sales strategies to grow aftermarket parts business
• Identify and pursue new business opportunities within existing and prospective customer accounts
• Provide on-site technical support and product knowledge to customers, ensuring optimal solutions for their needs
• Building relationships with existing and new customers by personal site visits
• Monitor market trends, competitor activities, and customer feedback to inform business decisions
• Collaborate with internal teams (engineering, sales and marketing) to deliver seamless customer experiences
• Prepare and present sales reports, forecasts, and performance metrics to management
• Present proposals to improve business processes and market opportunities for senior leaders
• Responsible for maintaining a high level of customer service
• Adhere to all company policies, procedures and business ethics codes

Education And Experience Requirements

• Proven experience in sales, preferably in aftermarket parts business within industry
• Strong understanding of mechanical components and industrial equipment
• 5+ years’ experience in similar role and deep understanding of aftermarket parts business Preferred Skills and Abilities
• Strong sales passion and selling skills
• Excellent communication, negotiation, and relationship-building skills
• Ability to work independently and manage multiple priorities effectively
• Open mindset to create and implement new aftermarket initiatives
• "Getting things done" attitude
• Proficiency in critical technologies (MS-Office, SAP, CRM tools, etc.)

Travel Required

Estimated 75% - Travel will be nationwide.

About Nordson Nonwovens

Nordson Nonwovens is the leader in precision dispensing, fluid management, and related technologies. We serve the Nonwovens end market to improve production efficiency and product quality for hygiene and medical disposable manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Nonwovens is a global team that works to create machines and systems that improve the manufacturing process for a wide range of products like baby diapers, feminine care, adult incontinence, surgery pads, band-aids®, surgical drapes and similar products. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Nonwovens. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.