Senior Account Manager, Grocery

Upside; United States; Hybrid; USD 121,000 - 152,000; Full time

Benefits offered by this job

Medical benefits

Equity

401(k)

Unlimited PTO

Flexible work environment

Lunch reimbursement

Learning & Development stipend

Transparency culture

Winter break

Job summary

Upside is seeking a Senior Account Manager to own a mixed book of grocery retailers, combining mid-market accounts with SMBs. You’ll run high-touch, data-driven management and report to the AVP of Account Management, collaborating with analytics, product, marketing, and operations to ensure retailer value and growth.

The role requires 5+ years of client-facing experience, strong analytical and communication skills, and the ability to travel up to 20%.

Qualifications

• 5+ years of client-facing experience, including ownership of mid-market accounts.
• Experience exceeding retention and growth targets across a book of accounts.
• Comfort managing a larger, mixed-tier book with prioritized touch.
• Ability to travel up to 20%.

Responsibilities

• Own a mixed book of grocery retailers, mid-market and SMB accounts.
• Drive data-driven management with retailer education and reviews.
• Identify and close expansion opportunities across the book.
• Lead account reviews and interpret data into reports and case studies.
• Maintain account health with senior executives and a structured cadence.

Skills

Client-facing

Retention targets

Account management

Scaled motions

Analytical skills

Public speaking

Project management

Problem solving

Travel up to 20%

Education

Bachelor's degree

Job description

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make

Upside is adding a Senior Account Manager to own a mixed book of grocery retailers, a set of strategic mid-market accounts plus a tail of smaller (SMB) accounts, in our fast-growing grocery vertical. In this role you'll run high-touch, data-driven management for the mid-market accounts and a lighter, playbook-driven motion for the SMB tail, flexing your approach to each account's value. Reporting to the AVP of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.

What You'll Do

• Work with retailers from onboarding through long-term account management across a mixed mid-market and SMB book, building trust throughout the partnership.
• Improve retention through platform education and relevant data: customized decks and reviews for mid-market, templated and repeatable for the SMB tail.
• Tier and prioritize across the book, deciding where deep, custom attention earns its keep and where a standardized motion is the better call.
• Identify and close expansion opportunities and long-term agreement conversions across the book.
• Predict and address concerns before they lead to churn risk, including spotting at-scale patterns across the SMB tail, not just one account at a time.
• Lead account reviews with retailer partners, interpreting raw account data into performance reports, case studies, and white papers.
• Maintain account health at multiple levels, including senior executives of mid-market accounts, with a right-sized cadence for the SMB tail.
• Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a consistent, positive retailer experience.

Competencies You'll Need

• 5+ years of client-facing experience, including ownership of mid-market accounts; Bachelor's degree required.
• Experience exceeding retention and growth targets across a book of accounts, not just one or two marquee logos.
• Comfort managing a larger, mixed-tier book, prioritizing ruthlessly and flexing touch model by account value.
• Comfort operating repeatable, scaled motions and standardized playbooks, not only bespoke white-glove work.
• Strong analytical skills that translate analysis into relatable, compelling talking points and stories.
• Public-speaking experience and the ability to speak to both formal and casual audiences.
• Project-management abilities, including timeline management, client communication, and report interpretation, executed efficiently at volume.
• Creative problem-solving skills, diagnosing issues while bringing an array of potential solutions to retailers.
• Ability to travel up to 20%.

Location:

This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.

Compensation:

The U.S. base salary range for this full-time position is $121,000 - $152,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

Benefits:

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!

Diversity and Inclusion:

Diversity drives innovation, and our differences make us stronger. We’re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application or interview process, please email [e-mail].

This email is for accessibility accommodations only, it should not be used to submit job applications.

Notice To Recruiters And Placement Agencies:

This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.