Senior Account Manager (Contra Costa County)

Health Link Home Health and Hospice Agency; Walnut Creek (CA); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Territory growth opportunities

Professional growth

Job summary

Health Link Home Health and Hospice is seeking a Senior Account Manager to own a key South Bay territory in CA. You will develop, grow, and maintain strategic referral partnerships across hospitals, SNFs, clinics, and senior communities, driving sustainable referral growth through relationship-building with decision-makers.

The role requires senior-level field sales experience in healthcare, a track record of expanding accounts, and the ability to collaborate with leaders to position Health Link

Qualifications

• 3+ years in healthcare sales or related field.
• Experience with home health, hospice, or senior care is preferred.
• Proven ability to grow accounts and revenue.
• Strong knowledge of South Bay healthcare market is desirable.
• Ability to build relationships with executives and clinicians.
• Bilingual Mandarin or Cantonese is highly desirable.

Responsibilities

• Develop and execute a strategic territory plan focused on referral growth, account development, and market expansion.
• Build and maintain strong relationships with hospital case management teams, discharge planners, physicians, medical groups, SNFs, and senior communities.
• Identify and develop new high-value accounts while expanding referral volume from existing partnerships.
• Establish relationships with Directors of Case Management, Administrators, Directors of Nursing, physicians, and healthcare leadership.
• Conduct in-person meetings, presentations, and strategic follow-ups with referral partners.
• Analyze territory performance, referral trends, account activity, and opportunities to drive growth.
• Navigate patient placement, insurance, and access-to-care challenges for referral partners.
• Collaborate with Intake, Clinical, and Operations teams for seamless referrals.
• Maintain field presence and identify new business opportunities.
• Track outreach, account activity, opportunities, and referral outcomes in CRM.
• Represent Health Link at events and conferences.
• Monitor competitor activity and market trends in key accounts.
• Manage outreach and marketing budget prudently.
• Meet or exceed referral and growth goals.

Skills

Healthcare sales

Account management

Relationship building

Communication skills

Bilingual Mandarin/Cantonese

CRM proficiency

Tools

CRM software

Job description

Senior Account Manager - Home Health

Company: Health Link Home Health and Hospice

Location: South Bay Area, CA

Pay: $50-$55/hour, based on experience

Job Type: Full-Time

About Us

For more than 20 years, Health Link Home Health and Hospice has been a trusted provider of compassionate, high-quality care throughout the Bay Area. We provide Home Health, Palliative Care, and Hospice services with a strong focus on timely access to care, clinical outcomes, and exceptional communication with our healthcare partners.

As we continue to expand our presence across the South Bay, we are seeking an experienced and results-driven Senior Account Manager to join our Community Relations team.

The Role

The Senior Account Manager will take ownership of a key South Bay territory and be responsible for developing, growing, and maintaining strategic referral partnerships across hospitals, skilled nursing facilities, physician groups, clinics, senior communities, and other healthcare organizations.

This is a senior-level field sales position for someone who understands healthcare business development, knows how to build relationships with key decision-makers, and can turn those relationships into sustainable referral growth.

You will work closely with the Director of Community Relations and internal leadership to identify growth opportunities, strengthen existing accounts, develop new business, and position Health Link as a preferred provider across the South Bay.

What You'll Do

• Develop and execute a strategic territory plan focused on referral growth, account development, and market expansion
• Build and maintain strong relationships with hospital case management teams, discharge planners, physicians, medical groups, skilled nursing facilities, senior communities, and other key referral partners
• Identify and develop new high-value accounts while expanding referral volume from existing partnerships
• Establish relationships with key decision-makers, including Directors of Case Management, Administrators, Directors of Nursing, physicians, and healthcare leadership
• Conduct in-person meetings, presentations, in-services, and strategic follow-ups with referral partners
• Analyze territory performance, referral trends, account activity, and competitive opportunities to drive growth
• Serve as a trusted resource to referral partners by helping navigate patient placement, insurance, and access-to-care challenges
• Collaborate closely with Intake, Clinical, and Operations teams to ensure a seamless referral experience and strong partner communication
• Maintain consistent field presence throughout the assigned territory and proactively identify new business opportunities
• Accurately track outreach, account activity, opportunities, and referral outcomes in the CRM
• Represent Health Link at industry events, networking functions, conferences, and community events
• Monitor competitor activity, market trends, and changes within key accounts
• Manage an assigned outreach and marketing budget responsibly
• Consistently meet or exceed established referral, account-development, and territory-growth goals

What We're Looking For

• 3+ years of healthcare sales, business development, account management, or community relations experience preferred
• Home Health, Hospice, Post-Acute, Senior Care, Hospital, SNF, or other healthcare referral-based sales experience strongly preferred
• Proven ability to develop accounts and generate measurable referral or revenue growth
• Strong existing knowledge of the South Bay healthcare market is highly desirable
• Comfortable developing relationships with healthcare executives, physicians, case management leadership, and other decision-makers
• Strong understanding of relationship-based and consultative sales
• Highly motivated, competitive, and comfortable working toward measurable performance goals
• Excellent communication, presentation, negotiation, and relationship-building skills
• Strong organizational skills with consistent follow-through and attention to detail
• Self-starter who can independently manage a territory while collaborating closely with leadership and internal teams
• Ability to analyze account performance and develop strategies to grow underperforming or untapped accounts
• Bilingual fluency in Mandarin or Cantonese is highly desirable

Compensation & Benefits

• $50-$55/hour, depending on experience
• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with Company Matching
• Opportunity to manage and grow a high-potential South Bay territory
• Collaborative leadership team with significant opportunity for professional growth

If you are an experienced healthcare business development professional who knows how to build meaningful partnerships, open doors, and turn relationships into sustainable growth, we would love to hear from you.

Join Health Link and help us expand access to high-quality care - one patient, one partnership, and one community at a time.