Senior Account Manager- Commercial- Remote

Insurance Office of America; South Carolina; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to oversee a diverse book of business in the commercial insurance sector. This remote role focuses on general construction, non-profits, real estate, and manufacturing. The ideal candidate will have extensive experience in account management and a thorough understanding of client needs in the insurance brokerage space. Join a supportive team environment that values professional growth and work/life balance, while delivering exceptional service to clients. If you possess strong analytical and communication skills, this opportunity is perfect for you.

Benefits

Competitive Salaries

Company-Paid Health Insurance

Paid Holidays

401K with Employer Match

Employee Stock Plan Participation

Opportunities for Professional Growth

Respectful Culture

Community Service Involvement

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Lead daily activities and workflow of the account management team.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account Management

Insurance Brokerage Knowledge

Analytical Skills

Customer Service

Problem-Solving

Communication Skills

MS Office Proficiency

Education

High School Diploma or equivalent

Tools

Agency Management Systems

Carrier/Vendor Platforms

Job description

Senior Account Manager- Commercial- Remote

Join to apply for the Senior Account Manager- Commercial- Remote role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA provides property and casualty, employee benefits, personal lines insurance, and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines
Remote: Central and Eastern Time Zones Only | Based out of Longwood, FL | Book Focus: General Construction, Non-profits, Real Estate, Manufacturing

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the team.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and follow up on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain activity/suspense logs.
• Communicate regularly with the team about workload and issues.
• Deliver excellent service and proactively address client needs.
• Stay updated on company policies and procedures.
• Seek continuous improvement in individual and team performance.
• Demonstrate integrity and leadership in alignment with IOA values.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, multitasking, and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonuses.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.