Senior Account Manager - Commercial Lines (Remote)

Insurance Office of America; Kyle (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Job summary

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to oversee a book of business, retain clients, and support growth. This role emphasizes leadership, resource coordination, and delivering exceptional service across a remote Eastern and Central Time Zones footprint.

The ideal candidate has 5+ years in account management or 7+ years in insurance, active licenses (CIC or equivalent preferred), and strong analytical and relationship-building skills.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Technical competence: maintain industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service and anticipate client needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Customer service

Analytical skills

Communication

Education

High School Diploma

CIC or equivalent certification

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to oversee a book of business, retain clients, and support growth. This role emphasizes leadership, resource coordination, and delivering exceptional service across a remote Eastern and Central Time Zones footprint.

The ideal candidate has 5+ years in account management or 7+ years in insurance, active licenses (CIC or equivalent preferred), and strong analytical and relationship-building skills.