Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Wilmington (DE); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Manager for Commercial Lines. The role is remote, focusing on managing a book of business in construction and contractors. The ideal candidate will have extensive experience in account management and insurance, demonstrating strong analytical and customer service skills. The company offers competitive salaries, health insurance, and opportunities for professional growth.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; CIC or equivalent professional designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical

Problem-Solving

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager- Commercial Insurance- Remote

Join to apply for the Senior Account Manager- Commercial Insurance- Remote role at Insurance Office of America

Job Description

Title: Senior Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time zones only). Florida Insurance experience required. Based out of Tallahassee, FL.
Book Focus: Construction, Contractors

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities

• Maintain high technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive teammates and a rewarding environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, visit www.ioausa.com.