Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; South Carolina; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading insurance brokerage as a Senior Account Manager, responsible for managing client accounts, ensuring retention and satisfaction. The ideal candidate will have extensive experience in account management and a deep understanding of the insurance industry. This remote role offers competitive salary and benefits, with a focus on professional growth and a supportive team environment.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth and career progression

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, billing, claims.
• Lead the account management team’s daily activities and workflow.

Skills

Analytical

Problem-Solving

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join Insurance Office of America as a Senior Account Manager - Commercial Insurance - Remote.

About the Company: IOA is the fourth largest privately held insurance brokerage in the U.S., founded in 1988, with over 1,300 associates across more than 60 offices in the U.S. and U.K. Headquartered in Longwood, Florida, IOA provides property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovations. For more info, visit www.ioausa.com.

Job Details

Title: Senior Account Manager - Commercial Lines

Location: Remote (Eastern and Central Time zones only, based out of Tallahassee, FL). Florida insurance experience required. Book focus: Construction, Contractors.

Role Overview

Manage an assigned book of business, ensuring account retention, supporting new business, coordinating administrative and customer service activities, resolving complex issues, and serving as a subject matter expert for the team.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead the account management team’s daily activities and workflow.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals during renewals.
• Monitor accounts receivable, follow up on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activities and maintain activity/suspense to ensure timely completion.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly to requests.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.