Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Florida; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Manager to oversee a book of business while ensuring excellent client service and supporting new business development. This remote position requires strong account management skills and a thorough understanding of the insurance industry. The ideal candidate will demonstrate leadership and integrity, aligning with company values while fostering a supportive team environment.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business development.
• Serve as a subject matter expert for the account management team.
• Deliver excellent service, anticipate client needs, and respond promptly.

Skills

Analytical

Problem-Solving

Decision-Making

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join Insurance Office of America as a Senior Account Manager - Commercial Insurance - Remote.

About Us

Insurance Office of America (IOA), founded in 1988 and headquartered in Longwood, Florida, is the fourth largest privately held insurance brokerage in the U.S. We provide property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. With over 1,300 associates across more than 60 offices in the U.S. and the U.K., we are committed to excellence. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time zones only; Florida insurance experience required; based out of Tallahassee, FL; focus on Construction, Contractors)

Responsibilities

1. Manage an assigned book of business, ensuring account retention and supporting new business development.
2. Coordinate administrative and customer service activities, resolving complex issues without errors.
3. Serve as a subject matter expert for the account management team.
4. Maintain technical competence and industry expertise.
5. Lead daily activities and workflow of the team.
6. Handle customer requests related to policies, billing, claims, and coverage analysis.
7. Manage policy expirations and renewals.
8. Conduct client research, prepare submissions, negotiate coverages, and present proposals.
9. Monitor accounts receivable and take action on delinquent accounts.
10. Maintain agency management systems and carrier platforms ensuring data accuracy.
11. Monitor activity/suspense for timely completion and communicate regularly with the team.
12. Deliver excellent service, anticipate client needs, and respond promptly.
13. Stay updated on company policies and seek continuous improvement.
14. Demonstrate integrity and leadership aligning with IOA values.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

IOA is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.