Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Florida; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the insurance brokerage sector is seeking a Senior Account Manager for Commercial Insurance. This remote role focuses on managing client accounts, ensuring retention, and providing exceptional customer service. The ideal candidate will have significant experience in account management and a thorough understanding of the insurance industry, with opportunities for professional growth and a supportive work environment.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth and career progression

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Rewarding work

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical skills

Problem-solving skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Manager- Commercial Insurance- Remote

Join to apply for the Senior Account Manager- Commercial Insurance- Remote role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a leader in property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Location: Remote (Eastern and Central Time zones only). Florida Insurance experience required. Based out of Tallahassee, FL. Book Focus: Construction, Contractors

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the team.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts to collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the account team about workload and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for performance improvement.
• Demonstrate integrity and leadership, aligning with IOA values.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment and rewarding work.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion.

For more information, visit www.ioausa.com.