Senior Account Manager- Commercial Insurance- Remote

Community Options, Inc.; Columbus (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Manager to oversee a remote team focused on commercial lines. This role entails ensuring excellent client service, managing account retention, and supporting new business initiatives. The ideal candidate will have significant experience in insurance, strong analytical skills, and the ability to lead a team effectively.

Benefits

Competitive salary and bonuses

Company-paid health insurance

Paid holidays, vacation, and sick leave

401(k) with employer match

Employee stock plan participation

Opportunities for professional growth

Supportive culture emphasizing work-life balance

Community service involvement

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or similar designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, and claims.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Customer Service

Communication

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Company Overview: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA offers property and casualty, employee benefits, and personal lines insurance, along with risk management solutions and insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time zones only; Florida experience required; based out of Tallahassee, FL)
Book Focus: Construction, Contractors

Note: If posted as fully remote or hybrid, individuals within 50 miles of a branch may need to work onsite occasionally. Learn more at ioausa.com/locations.

Role Summary

Manage an assigned book of business, ensuring account retention, supporting new business, and coordinating administrative and customer service activities. Serve as a subject matter expert for the team.

Key Responsibilities

• Maintain technical industry competence.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and follow up on delinquent accounts.
• Maintain agency management systems and ensure data accuracy.
• Monitor activity to ensure timely completion of tasks.
• Communicate regularly with the team about workload and issues.
• Deliver excellent service and proactively address client needs.
• Stay updated on company policies and procedures.
• Seek continuous improvement in team performance.
• Demonstrate integrity and leadership aligned with IOA values.

Qualifications

• 5+ years of account management experience or 7+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or similar designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonuses.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401(k) with employer match.
• Employee stock plan participation.
• Opportunities for professional growth.
• Supportive culture emphasizing work-life balance.
• Community service involvement.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion.