Senior Account Manager Client Services - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; USD 89,000 - 177,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to lead client relationships and enhance service delivery within a dynamic team. This pivotal role focuses on strategic partnerships with major healthcare payers, ensuring high client satisfaction and engagement. You will drive innovative solutions, optimize operational efficiency, and support a culture of collaboration and growth. With the flexibility to work remotely, this position offers a unique opportunity to make a significant impact in the healthcare sector while advancing your career in a supportive environment. Join us in transforming health outcomes for communities nationwide.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 5+ years of experience in relationship management and customer success.
• Strong leadership skills with a focus on team management and strategic decision-making.

Responsibilities

• Create and foster strategic relationships with payers for the directed spend business.
• Manage day-to-day operations within the Payer Strategy & Management Team.

Skills

Relationship Management

Customer Success

Team Management

Strategic Leadership

Communication Skills

Analytical Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

The senior account manager client services is a key role within the Optum Financial Payer Strategy & Management Team that will be responsible for supporting the ongoing and/or new client relationships and driving high-quality service delivery and client satisfaction through proactive service management. This individual will help to expand the Payer Strategy organization supporting the world’s largest healthcare companies within a highly strategic account management process. This individual will support the director to lead the team to build relationships with payer clients and then represent the client’s strategic goals internally. This role will include facilitation of intra-enterprise partnerships and alignment to support innovation necessary to sustain and advance payer strategy while fostering solid employee satisfaction and development through the continued rapid growth of the organization. Key metrics for the Payer Strategy & Management Team include client retention, renewal revenue, and client engagement and satisfaction.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Create and foster strategic relationships with payers for the directed spend business
• Work cross-functionally to resolve business problems that impact clients, members, and Optum Financial
• Strategic leadership for product, service and/or process decisions impacting client accounts
• Day-to-day management within the Payer Strategy & Management Team to optimize efficiency and accountability
• Serve as an escalation point for high impact issues that clients may be facing
• Represent client management in internal initiatives, cascade information and drive communication strategies within
• Report and track client health/risk and ensure leadership is informed
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of solutions
• Oversee engagement with new customers during implementation to drive alignment and production success
• Analyze data, review reports, and make recommendations to leadership

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience as a leader with accountability for relationship management, customer success, and high-performing team management
• 3+ years developing and executing strategies for a function or discipline that spans a large business unit or multiple markets/sites
• 3+ years of experience implementing processes and tools to enhance partner relationships
• 3+ years of experience leading communication strategies to internal and external clients via written and verbal communication
• 3+ years of experience presenting internally and to clients
• 3+ years of experience in Microsoft office applications

Preferred Qualifications:

• Healthcare experience
• Medicaid experience
• Payments or FinTech experience
• Experience in an operations, solutions, or technology role
• Solid understanding of corporate organizational structures and buying processes
• Proven detail oriented and analytical
• Proven solid team player but still a self-starter
• Proven ability to motivate team members and foster a very positive team environment
• Proven ability to thrive in a multi-tasking environment and can adjust priorities on-the-fly

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.