Senior Account Manager - 65739629631

somewhere; United States; Remote; USD 45,000 - 56,000; Part time

Job summary

somewhere is seeking a Senior Account Manager to lead high‑value client relationships, drive retention, and ensure long‑term satisfaction across our portfolio. As the strategic bridge between enterprise clients and our design and operations teams, you will translate requests into clear briefs, monitor velocity, and escalate issues to keep projects on track.

This remote role based on LATAM and South Africa priorities requires 4+ years in account management within an agency or productized service

Qualifications

• 4+ years of experience in a Senior Account Manager, Client Success Lead, or Agency Relationship Manager role.
• Deep understanding of creative workflows (graphic design, motion design, branding) and subscription/agency models.
• Proven ability to manage client relationships, drive retention, and reduce churn.
• High ownership, organization, and independent problem solving.

Responsibilities

• Lead client relationships and retention across the portfolio.
• Identify opportunities for account growth and proactively manage churn risks.
• Bridge client expectations with creative teams by translating requests into actionable briefs.
• Monitor project delivery velocity and handle high‑level client feedback with diplomacy.
• Conduct regular client check-ins and feedback loops to optimize service delivery.

Skills

Client retention

Account management

Cross-functional collaboration

Proactive problem solving

Job description

Role: Senior Account Manager

Priority Location: LATAM and South Africa

Working Hours: Monday to Friday 9:00AM to 5:00PM PST

Salary Range: 4000 - 5000 USD/month

Type of contract: Independent Contractor

Type of job: Remote

About the Company:

We are a subscription-based creative service platform offering unlimited graphic design, custom illustrations, motion graphics, and presentation design for a flat monthly fee. We help global brands, agencies, and fast-growing businesses scale their design output with speed, quality, and consistency.

About the Role:

We are looking for an experienced, high-impact Senior Account Manager to lead client relationships, drive retention, and ensure long-term satisfaction across our client portfolio. In this role, you will act as the strategic bridge between our enterprise/high-growth clients and our internal design and operations teams. Beyond standard account maintenance, we need a proactive, business-minded partner who understands client retention dynamics in agency or productized-service models, can proactively manage project velocity, and knows how to turn satisfied clients into long-term partners.

Key Responsibilities:

• Client Relationship & Retention Management: Serve as the primary point of contact for high-value client accounts, building trust, driving customer success, and maximizing account lifetime value (LTV).
• Account Strategy & Growth: Identify opportunities for account expansion, upselling, and retention strategy; proactively identify churn risks and implement solutions before issues elevate.
• Creative Alignment & Briefing: Bridge client expectations with our creative teams by turning client requests into clear, actionable design briefs and ensuring delivered work aligns with client brand goals and requirements.
• Workflow & Escalation Leadership: Monitor project delivery velocity, identify bottlenecks in design delivery, and handle high-level client feedback or complex requests with diplomacy and clarity.
• Performance & Feedback Loops: Conduct regular client check-ins/business reviews, analyze account satisfaction metrics, and continuously gather feedback to optimize our service experience.

Qualifications:

• Relevant Experience: 4+ years of experience as a Senior Account Manager, Client Success Lead, or Agency Relationship Manager within a creative agency, design production studio, or tech/SaaS environment.
• Creative & Service Acumen: Deep understanding of creative workflows (graphic design, motion design, branding) and subscription/agency business models.
• Retention & Growth Track Record: Proven experience managing client relationships, driving retention, and reducing churn in fast-paced environments.
• Proactive Problem-Solver: High ownership, exceptional organization, and the ability to solve client problems independently while keeping project delivery on track.