Senior Account Manager

Intertek Global; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) with company match

Generous PTO

Tuition reimbursement

Job summary

Intertek is seeking a Senior Account Manager to oversee a portfolio of Wisetail-related accounts in a fully remote role within the United States. The position focuses on long-term client success, retention, and revenue growth with up to 25% travel for key engagements.

The ideal candidate has 5+ years in senior SaaS/tech account management, strong executive communication, and proven ROI-driven outcomes. Compensation includes a salary range and comprehensive benefits.

Qualifications

• 5+ years in senior SaaS or technology account management focusing on renewals and growth.
• Proven ability to lead executive-level stakeholder discussions and manage long-cycle accounts.
• Strong analytical, organizational, and communication skills with ROI-based recommendations.

Responsibilities

• Own the long-term success, retention, renewal, and growth strategy for a portfolio of strategic client accounts.
• Build and maintain executive and cross-functional stakeholder relationships through regular engagement and reviews.
• Develop and execute account plans, expansion strategies, and ROI-aligned initiatives.
• Identify growth opportunities, create proposals, forecast renewals and upsells, and lead negotiations for revenue targets.
• Monitor account health and ROI metrics, mitigate risks, and propose solutions for program success.
• Translate client needs into platform and operational strategies, guiding on product capabilities and integrations.

Skills

Executive relationships

SaaS account management

Renewals & retention

ROI analysis

Travel up to 25%

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Senior Account Manager – Remote

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Senior Account Manager to join our People Assurance team - Remote. This is a fantastic opportunity to grow a versatile career in SaaS.

Intertek's People Assurance teams empower your workforce to identify and close operational gaps and mitigate risk by assuring smart actions across your organization. Intertek Alchemy provides frontline worker training solutions for processors, manufacturers, packagers, and distributors of all sizes. Intertek Catalyst inspires and engages workforces with highly creative, custom-branded, asset protection communication programs tailor-made strategic solutions designed to leverage our clients' company brand, values, and objectives to optimize the culture of their people. Intertek Wisetail provides a custom-branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce.Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Senior Account Manager is responsible for the long-term success, retention, and growth of a portfolio of Wisetail's most strategic accounts. The Senior Account Manager works as an extension of each client's business, guiding clients toward measurable outcomes while identifying opportunities for expanded impact and multi-year growth. This is a senior individual contributor position with no direct reports; in addition to carrying a book of business, the Senior Account Manager sets the standard for account management practice across the team through mentorship, escalation support, and contribution to team playbooks. This position will travel up to 25% of the time.

Shift/Schedule: 8:00 AM to 5:00 PM Local Time M-F

Salary & Benefits Information

The salary range for this position is $85,000 - $99,844. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Own the long-term success, retention, renewal, and growth strategy for a portfolio of strategic client accounts.
• Build and maintain strong executive and cross-functional stakeholder relationships through regular engagement, business reviews, and trusted advisory support.
• Develop and execute account plans, expansion strategies, and adoption initiatives aligned with client business objectives and ROI goals.
• Identify growth opportunities, create proposals, forecast renewals and upsells, and lead contract negotiations to achieve retention and revenue targets.
• Monitor account health, analyze performance and ROI metrics, mitigate risks proactively, and recommend solutions that drive program success.
• Translate client needs into effective platform, content, and operational strategies while providing guidance on product capabilities, integrations, and best practices.

Support organizational success by maintaining CRM accuracy, sharing customer insights, mentoring team members, contributing to process improvements, and assisting with hiring

Minimum Requirements & Qualifications:

• Bachelor’s degree (or equivalent combination of education and experience) with 5+ years of success in senior client-facing SaaS or technology account management roles focused on renewals, retention, and growth.
• Proven ability to lead executive-level stakeholder discussions, manage complex long-cycle accounts, and deliver consultative, value-driven solutions across multiple business functions.
• Strong analytical, organizational, and communication skills, with experience developing ROI-based recommendations, interpreting performance data, managing competing priorities, and presenting to executive audiences.
• Customer-focused, detail-oriented professional with strong technical and administrative capabilities, the ability to travel as needed, and authorization to live and work remotely within the United States.
  

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.