Senior Account Manager

Brown & Brown Insurance; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health services

Paid time off

Job summary

Brown & Brown Insurance is seeking a Senior Account Manager to support Account Executives on a defined book of business, coordinating strategy deliverables and maintaining project plans. The role is the primary client contact for day-to-day issue resolution, collaborating with the Account Management Team and guiding Account Managers when needed.

You will establish relationships with clients and carriers, lead RFP/RFI development, oversee plan design and claims processes, and ensure timely

Qualifications

• Bachelor’s degree required in a related field.
• 7+ years experience in a similar group insurance role.
• Extensive knowledge of the benefits program we service.
• Strong contract, plan design, and vendor coordination knowledge.
• Excellent interpersonal, verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to work independently and in a virtual environment.
• Detail-oriented with strong organizational skills.

Responsibilities

• Establish strong relationships with clients and carriers.
• Act as primary client contact for all aspects of benefits plans.
• Marshal resources to resolve client issues.
• Attend client meetings and provide consultative input.
• Develop RFPs/RFIs with carrier proposals and executive summaries.
• Maintain current/historical plan designs and documentation in the SNS database.
• Review certificates and contracts and conduct plan design analyses.
• Attend and participate in claim audits.
• Identify and resolve issues and challenges as they arise.

Skills

Relationship management

Client liaison

Project coordination

Communication

RFP/RFI experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Senior Account Manager supports Account Executives on an assigned book of business to execute strategy deliverables for the client, while working collaboratively with the Account Management Team and when necessary, assigning specific tasks to Account Managers. The incumbent is responsible for monitoring all tasks and deliverables, fielding client inquiries and maintaining project plans. The Senior Account Manager is the primary contact for our clients in managing day-to-day issue resolution.

Essential Duties and Functions

include the following. Other duties may be assigned.

• Establish strong relationship with clients and insurance carriers.
• Acts as the primary contact for clients regarding all aspects of their employee benefits insurance plans.
• Marshal the appropriate resources to resolve client issues.
• Attend client meetings and serve as an additional source of consultation for the client.
• Demonstrated Group insurance expertise and superior level of knowledge when assisting them with insurance plan questions and issue resolution.
• Owns the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process.
• Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in SNS client database to maintain the integrity and accuracy of the system.
• Perform certificate and contract reviews and plan design analyses
• Attend and participate in claim audits
• Identify, assess, resolve, and/or escape issues, concerns or challenges as needed.

Required:

• Bachelor’s degree required.
• Minimum 7 years’ experience in a similar role at a comparable level in Group Insurance.
• High level of knowledge about the benefits we service including short term disability, long term disability, leave programs, life insurance, AD&D, voluntary benefits, dental and vision.
• High level of technical knowledge in all components of contracts, plan design, claim processes, and vendor capabilities.
• Excellent interpersonal, verbal/written communication, and presentation skills required.
• Proficiency in Microsoft Office Suite applications required;
• Self-directed with positive drive and approach, including the ability to work both independently and collaboratively in a virtual working environment.
• Must be detail-oriented, have highly developed organizational skills including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements.
• Ability to establish credibility at all levels of the organization and with clients through confident communications and actions based on integrity.
• Must be actively licensed (Life, Accident, and Health License) or willing to obtain license in state of residence within the first 6 months of employment.

Preferred:

• Experience with Salesforce.

Pay Range

100000 - 120000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.