Senior Account Manager

VGS; United States; On-site; USD 110,000 - 145,000; Full time

Job summary

VGS, the leader in payment tokenization, seeks a Senior Account Manager to manage a portfolio of strategic customers in the United States. You will drive onboarding, adoption, retention, and revenue growth by aligning with customer objectives and coordinating cross-functional teams.

You will lead account planning, monitor success metrics, and advocate for customer needs across Sales, Product, Marketing, Engineering and Compliance. Travel will be required for executive engagements and workshops.

Qualifications

• 4+ years of customer-facing experience as an Account Manager with proven ability to increase satisfaction, drive adoption, retention and revenue expansions.
• Experience growing an existing account base, comfortable with pitching new products and negotiating.
• Experience maintaining a minimum of 95% renewal revenue to minimize churn.
• Experience working with complex, multi-divisional, multi-geographical customers.

Responsibilities

• Manage a portfolio of existing top-tier and strategic customer accounts.
• Drive onboarding activities such as integrations and training for new customers by partnering with implementation teams.
• Own and nurture relationships to expand revenue, monitor satisfaction, and ensure retention.
• Establish Account Plans with customers, defining goals and KPIs, to achieve mutual outcomes.
• Build trusted advisory relationships and drive continued value of the VGS solution and services.
• Identify opportunities for upsell and cross-sell and communicate customer voice to product and sales teams.

Skills

Customer-facing

Account management

Renewal management

Cross-functional collaboration

Negotiation

Leadership

Project management

Communication

Empathy

Education

Bachelor's degree

Job description

VGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance, omnichannel loyalty, PCI compliance, payment orchestration, and more. We empower our clients and partners by tokenizing sensitive payment data, limiting compliance scope, and consolidating payments to unlock revenue and business opportunities.

VGS provides processor-agnostic tokenization solutions via secure universal token vaults, iframes, mobile SDKs, tokenization proxies, APIs, and data orchestration tooling to support payment acceptance, card issuance, PII and bank account tokenization, and other payments value-added services. Some of the use cases we enable include multi-processor Network Tokenization, Account Updater, payment orchestration, secure settlement file processing, 3DS, and Risk provider connectivity.

VGS offers a comprehensive suite of solutions, including a composable Card Management Platform, a PCI-compliant Vault, and advanced network value-added services such as Network Tokens, Account Updater, and Card Attributes. Our innovative technologies empower businesses to boost revenue through higher authorization rates, reduce fraud, and streamline operations—all while seamlessly integrating with existing tech stacks.

At VGS, we're not just securing payments—we're empowering businesses to unlock new possibilities in the ever-evolving payment landscape.

As a Senior Account Manager at VGS, you will manage a portfolio of top-tier and strategic customers, focusing on retention and revenue growth. You'll achieve this by overseeing the customer lifecycle, understanding their business objectives, driving product adoption, and tracking outcomes for renewals, expansion, and advocacy. You will lead cross‑functional tasks specific to client needs, develop a deep understanding of each customer's industry and use case, and tailor growth strategies for mutual partnership and improved business outcomes.

What you will be doing at VGS

• Manage a portfolio of existing top‑tier and strategic customer accounts.
• Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
• Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
• Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
• Empathize with every aspect of our customer’s experience, from onboarding to renewal.
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
• Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
• Identify, manage, and work quickly and independently to close up‑selling and cross‑selling opportunities.
• Represent the voice of the customer across the organization to inform our sales process and product roadmap.
• Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
• Assist in workshops to help customers leverage the full value of VGS solution.

What we are looking for from you (requirements)

• 4+ years of customer‑facing experience, mainly as an Account Manager with proven ability for increasing satisfaction, driving adoption, retention, and revenue expansions.
• Experience growing an existing account base, comfortable with pitching new products and negotiating.
• Experience maintaining a minimum of 95% renewal revenue to minimize churn.
• Drive new business growth through greater customer advocacy.
• Experience working with complex, multi‑divisional, multi‑geographical customers.
• Experience driving process improvement and building new processes in a startup environment.
• Strong leadership, project management, presentation skills and a bias for action.
• A high‑degree of empathy, impressive executive presence, and communication abilities.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience working cross‑functionally with Sales, Product, Marketing, Engineering, Product and Compliance/Legal teams.
• Experience with tokenization, payment processing, cryptology, and security products highly desired.
• Out of the box thinker that thrives in a fast paced startup environment.
• Travel required.
• BA/BS preferred.

$110,000 - $145,000 a year