Senior Account Manager

Otis SE; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental & Vision

Paid vacation

Holidays

Sick leave

Life insurance

Disability coverage

Tuition reimbursement

Scholarship program

Job summary

Otis Elevator Company is seeking an experienced Account Manager in Tempe, AZ to build and manage relationships across a large portfolio of elevator units and customers. You will be the primary contact for inquiries, drive renewals and repairs, and expand the sales territory through proactive outreach and market insights.

The role emphasizes cross-functional collaboration, data-driven sales planning, and the use of Otis tools to forecast and manage opportunities.

Qualifications

• Excellent demonstrated customer service skills required.
• Strong presentation, written, and verbal communication skills to develop expectations with customers.
• Ability to work in a highly team-oriented and dynamic environment.
• Self-motivated and able to manage many simultaneous projects and responsibilities.

Responsibilities

• Manage a large portfolio of elevator units and customers.
• Serve as primary contact for inquiries including estimating, insurance certificates, billing, and scheduling.
• Build relationships by contacting customers on a rotational basis or as dictated by expectations.
• Expand sales territory through cold calling and local market knowledge.
• Drive renewals and repairs using technology, telephony, and virtual capabilities.
• Conduct sales planners and needs assessments to inform targeting and expansions within installed base.
• Assist with customer concern resolution with Operations including Service PM and Supervisor.
• Use Otis tools to track opportunities, pipeline, and forecast sales results.

Skills

Customer service

Communication

Teamwork

Project management

Leadership

Sales experience

Technical proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Urban Elevator Services (UES) Arizona is searching for a highly motivated and experienced Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.

We see this role as a feeder to P&L and commercial leadership.

On a typical day you will:

• Manage a large portfolio of elevator units and customers.
• Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling.
• Build relationships by contacting customers on a rotational basis or as dictated by customer expectations.
• Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics.
• Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations, including Service PM and Supervisor.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Excellent demonstrated customer service skills required.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Needs to be self‑motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal‑oriented, and self‑motivated with strong time management and organizational skills.
• Previous sales experience preferred.

What we offer:

• The chance to work for an industry‑leading brand with an historic legacy.
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program.
• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays.
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

Urban Elevator Services Arizona is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality, and integrity. So just imagine where we can take you! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.