Account Manager

Otis SE; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid vacation

Sick leave

Life insurance

Voluntary benefits

Parental leave

Tuition reimbursement

Recognition programs

Job summary

Otis is seeking an Account Manager in Pittsburgh to grow maintenance contracts and repair projects. You will manage elevator unit portfolios, be the primary customer contact, and develop new clients via calls, bids, and networking.

Join a global leader in a fast-moving industry; a degree and 3 years of experience are valued, as well as a strong customer focus and reliability.

Qualifications

• Three years of prior work experience in technical service sales or similar.
• Strong customer orientation and interpersonal skills.
• Ability to work at pace in a demanding corporate environment.

Responsibilities

• Manage a portfolio of elevator units and maintain relationships with existing customers.
• Serve as primary contact for customer inquiries and resolution.
• Develop new customers through cold calling, networking, bids and tenders.
• Develop and execute sales strategies to meet targets.
• Track opportunities, pipeline, and forecast results using Otis tools.
• Negotiate and close sales deals with customers.
• Collaborate with sales reps and field colleagues.

Skills

Sales

Customer relations

Cold calling

Negotiation

Forecasting

Education

Bachelor's degree

Technical training

Tools

CRM software

Job description

Date Posted: 2026-06-01 Country: United States of America Location: OT253: NBP - Pittsburgh, PA 4499 Campbells Run Road, Pittsburgh, PA, 15205 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager. The main goal of the role is to achieve sales growth through developing a customer prospect pipeline focusing on winning new maintenance contracts, with additional responsibility for selling incremental repair projects.

On a typical day you will:

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop new customers via cold calling, networking, bids and tenders
• Develop your own sales strategy to achieve sales targets
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals
• Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful:

• You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
• You have initial experience in the sale of technical service agreements requiring consultation.
• You have a strong customer and service orientation, including excellent interpersonal skills
• You are characterized by a high level of commitment and reliability.
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
• Add any additional local requirements here

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

What’s In it For Me / Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.