Senior Account Manager

Wheelhouse Digital Marketing Group; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Wheelhouse DMG is seeking a strategic Senior Account Manager to lead key client relationships and balance strategic leadership with hands-on management for exceptional outcomes.

You will oversee senior stakeholder engagement, coordinate cross-functional teams across marketing, analytics, creative and strategy, ensuring clear communication and high-quality deliverables. BI-driven insights will guide decision-making and performance improvements.

Responsibilities

• Lead and own the overall vision for at least one large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
• Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
• Serve as the primary liaison between the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
• Demonstrate strong presence and confidence in ensuring client needs are met
• Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making
• Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence

Job description

Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world's most innovative healthcare, medical device, and privacy‑first brands for more than a decade. We consistently deliver exceptional business value through a combination of deep marketing expertise, purpose‑built technology, and creative capabilities. As platform automation and privacy regulations disrupt traditional marketing initiatives, much of our work focuses on helping healthcare and MedTech organizations drive performance in a first‑party data world.

Examples of our work include:

• Unlocking performance for a medical device client by employing sophisticated first‑party data strategies
• Developing and implementing HIPAA‑compliant data strategies for healthcare and MedTech clients
• Reimagining the appointment booking experience to create exponential growth for one of the largest healthcare systems in the U.S.
• Leading strategy for the consolidation of 2.5 million web pages on 39 NASA websites into a single, unified information architecture and content strategy for NASA's Science Directorate

We are seeking a strategic visionary and results‑driven Senior Account Manager to join our Account Management practice!

In this pivotal role, you will balance strategic leadership with hands‑on management to ensure exceptional client outcomes:

• Lead and own the overall vision for at least one large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
• Navigate, maintain, and cultivate senior‑level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
• Serve as the primary liaison between the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well‑informed of project developments. Orchestrate cross‑functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
• Demonstrate strong presence and confidence in ensuring client needs are met
• Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision‑making
• Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence