Senior Account Manager

Jobtailor; Oregon (WI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced Delivery Manager to oversee day-to-day client delivery in a digital marketing context. You will manage relationship with client stakeholders and internal teams to keep campaigns on schedule and ensure high-quality outcomes.

Responsibilities include leading client meetings, ensuring timely deliverables, and driving process improvements across the delivery team, including Braze-driven campaigns. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's Degree required.
• 6+ years of agency experience in digital marketing or marketing operations.
• Experience with Braze is required.
• Strong organizational skills and attention to detail.
• Experience with client-facing activities and presenting to clients.
• Knowledge of contracts and managing a SOW.
• Ability to identify new business and marketing opportunities.
• Strong listening and relationship-building skills.
• Experience leading teams is a plus.

Responsibilities

• Serve as primary contact for day-to-day delivery team and client.
• Build strong relationships with key client stakeholders and internal teams to ensure campaigns are clear and on schedule.
• Run internal and external client meetings and communicate daily with contacts.
• Ensure timeliness and quality of client deliverables.
• Continuously observe and identify areas to improve processes.
• Provide leadership, guidance and operational efficiencies to the delivery team.
• Disseminate information to the appropriate parties for execution.
• Apply critical thinking to identify and mitigate delivery risks.
• Maintain focus on detail while managing multiple Braze email campaigns.

Skills

Braze

Client-facing

Leadership

Project management

Relationship building

Attention to detail

Communication

Process improvement

Education

Bachelor's Degree

Job description

Responsibilities:

• Support or act as the primary contact for day-to-day delivery team and client
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts
• Ensure timeliness and quality of client deliverables
• Continuously observe and identify areas to improve existing processes
• Bring leadership, guidance and operational efficiencies to the delivery team
• View of bigger picture and disseminate information to the appropriate parties for execution
• Apply critical thinking skills to identify and mitigate potential delivery risks
• Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze

Qualifications

• Bachelor's Degree required
• 6+ years related agency experience, specifically within digital marketing or marketing operations
• Must have experience with Braze
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
• Experience with client-facing responsibilities and with giving client presentations
• Knowledge of contracts and managing a SOW, along with scope creation and management
• Ability to leverage business experience/acumen to identify new business and marketing opportunities
• Strong listening and superior relationship building skills
• Experience leading teams is a plus