Senior Account Manager

Dexian; Norfolk (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Dexian is seeking a trusted advisor to manage complex commercial accounts, collaborating with producers, carriers, and internal teams to deliver tailored risk solutions. You will ensure accuracy, timeliness, and regulatory compliance in every client interaction.

In this role, you’ll develop risk management strategies, maintain strong client relationships, and stay abreast of industry standards to uphold service quality while supporting long-term partnerships and meaningful client impact.

Qualifications

• Valid Property and Casualty license.
• Minimum of five years of experience in commercial lines insurance.
• Strong organizational skills and attention to detail.
• Confident communication skills, both written and verbal.
• Proficiency in MS Office.
• Working knowledge of agency management systems; Applied Epic preferred.
• Professional proficiency in English (written and spoken).

Responsibilities

• Manage and nurture complex commercial accounts, serving as a reliable source of expertise and guidance.
• Collaborate with producers, insurance carriers, and internal departments to develop tailored risk management strategies.
• Ensure accuracy, responsiveness, and compliance in all client interactions and documentation.
• Deliver consultative insurance solutions that meet client needs and promote long-term partnerships.
• Maintain a thorough understanding of industry standards and regulatory requirements to uphold service quality.
• Support the ongoing development and maintenance of client relationships through effective communication and attention to detail.

Skills

Strong organizational skills

Attention to detail

Confident communication

English proficiency

Education

Property and Casualty license

CIS/ACSR/CISR designations (preferred)

Tools

MS Office

Agency management systems (Applied Epic)

Job description

A trusted advisor role focused on managing complex commercial accounts and collaborating closely with producers, carriers, and internal teams. The position involves delivering customized commercial risk solutions while maintaining accuracy, timeliness, and compliance for each client interaction. The role supports clients’ mission to provide consultative insurance solutions that foster long-term relationships and generate meaningful impact for the organizations served.

Key Responsibilities

• Manage and nurture complex commercial accounts, serving as a reliable source of expertise and guidance.
• Collaborate with producers, insurance carriers, and internal departments to develop tailored risk management strategies.
• Ensure accuracy, responsiveness, and compliance in all client interactions and documentation.
• Deliver consultative insurance solutions that meet client needs and promote long-term partnerships.
• Maintain a thorough understanding of industry standards and regulatory requirements to uphold service quality.
• Support the ongoing development and maintenance of client relationships through effective communication and attention to detail.

Required Qualifications

• Valid Property and Casualty license.
• Minimum of five years of experience in commercial lines insurance.
• Strong organizational skills and attention to detail.
• Confident communication skills, both written and verbal.
• Proficiency in MS Office.
• Working knowledge of agency management systems; experience with systems such as Applied Epic is preferred.
• Professional proficiency in English (written and spoken).

Preferred Qualifications

• Industry designations such as CIS, ACSR, or CISR.
• Demonstrated ability to manage complex accounts and deliver high-quality service.
• Experience working in a collaborative, client-focused environment.
• Commitment to professional growth and continuous learning.