Commercial Lines Account Manager

SustainableHR PEO & Recruiting; Fargo (ND); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Career growth opportunities

Job summary

SustainableHR PEO & Recruiting is seeking a Commercial Lines Account Manager to provide exceptional service and strategic support to commercial insurance clients. You will manage day-to-day account needs, coordinate renewals, and ensure policy accuracy while building lasting relationships with clients, carriers, and internal partners.

The ideal candidate is organized, customer-focused, and knowledgeable in commercial insurance with the ability to balance client service with strong technical

Qualifications

• Previous experience in commercial lines insurance, preferably in an Account Manager or Account Executive role.
• Active Property & Casualty Insurance License (or ability to obtain if required).
• Strong understanding of commercial insurance coverages and underwriting principles.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency with agency management systems and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with producers and internal teams.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial insurance clients.
• Manage policy servicing activities including endorsements, policy changes, audits, billing inquiries, certificates, and coverage questions.
• Build strong client relationships through responsive, solution-oriented service.
• Work closely with carriers and internal teams to ensure timely and accurate account management.
• Collaborate with producers to support client retention and business growth.

Skills

Commercial lines knowledge

Account management experience

Strong communication

Organizational skills

Agency management systems

Microsoft Office

Tools

Agency management systems

Microsoft Office

Job description

Our client is seeking a detail-oriented Commercial Lines Account Manager to provide exceptional service and strategic support to commercial insurance clients. This position is responsible for managing day-to-day account needs, coordinating renewals, ensuring policy accuracy, and building lasting relationships with clients, insurance carriers, and internal partners.

The ideal candidate is organized, customer-focused, and knowledgeable in commercial insurance with the ability to balance exceptional client service with strong technical expertise.

Key Responsibilities

Client Service & Account Management

• Serve as the primary point of contact for a portfolio of commercial insurance clients.
• Manage policy servicing activities including endorsements, policy changes, audits, billing inquiries, certificates, and coverage questions.
• Build strong client relationships through responsive, solution-oriented service.
• Work closely with carriers and internal teams to ensure timely and accurate account management.

Policy Administration & Renewals

• Prepare, process, and review commercial insurance renewals.
• Gather underwriting information and carrier submissions.
• Prepare proposals and client communications.
• Coordinate new business submissions and onboarding activities with producers.
• Review policies for accuracy, coverage alignment, and carrier compliance.

Relationship Management

• Develop trusted relationships with clients, insurance carriers, and internal business partners.
• Collaborate with producers to support client retention and business growth.
• Assist in resolving coverage issues and advocating for client needs.

Compliance & Documentation

• Maintain accurate client records and policy documentation.
• Ensure compliance with agency procedures, carrier guidelines, and insurance regulations.
• Monitor policy timelines and renewal schedules to ensure deadlines are met.

Qualifications

• Previous experience in commercial lines insurance, preferably in an Account Manager or Account Executive role.
• Active Property & Casualty Insurance License (or ability to obtain if required).
• Strong understanding of commercial insurance coverages and underwriting principles.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency with agency management systems and Microsoft Office Suite.
• Ability to work independently while collaborating effectively with producers and internal teams.

Preferred Qualifications

• Experience working with commercial insurance renewals and marketing activities.
• Knowledge of carrier guidelines and policy administration processes.
• Experience supporting a diverse portfolio of commercial clients across multiple industries.

Why Join?

• Competitive compensation and comprehensive benefits package.
• Opportunity to work with a respected and growing insurance organization.
• Collaborative, team-oriented culture.
• Professional development and career growth opportunities.
• The chance to build long-term relationships with clients while making a meaningful impact.