Senior Account Manager

International Flavors and Fragrances; New York (NY); Hybrid; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical benefits

Dental plan

Vision coverage

401(k) plan

Vacation & holidays

16 weeks paid parental leave

Annual bonus program

Job summary

International Flavors & Fragrances (IFF) seeks a strategic account lead based in New York, hybrid work. You will steer strategic customer partnerships, drive fragrance innovation, and accelerate growth with a global account, coordinating with Creative, Marketing, and Supply Chain teams to deliver winning fragrance solutions.

You will manage complex B2B relationships, shape pricing strategies, forecast performance, and lead cross-functional projects across regions to achieve sustained commercial

Qualifications

• Proven success managing strategic B2B customer relationships and delivering commercial growth.
• Strong financial acumen with experience in pricing, profitability management, forecasting, and business planning.
• Fluent business English with a global mindset and ability to work across cultures and regions.

Responsibilities

• Develop and execute strategic account plans that drive sustainable sales growth, profitability, and market share expansion.
• Build strong multi-level relationships with key customer stakeholders and decision-makers across regional and global teams.
• Serve as the primary customer contact, coordinating commercial activities and ensuring exceptional customer satisfaction.
• Partner with Creative, Marketing, Consumer Insights, Perfumery, and Innovation teams to deliver winning fragrance solutions.
• Lead customer projects from brief development through commercialization with clear objectives and timelines.
• Drive commercial negotiations, pricing strategies, and value-creating initiatives.
• Monitor market trends, competitor activities, and consumer insights to identify growth opportunities.
• Collaborate with Operations and Supply Chain teams to ensure service excellence and supply continuity.
• Provide accurate forecasting, performance reporting, and project reviews to support planning and continuous improvement.

Skills

Strategic account management

Financial acumen

Negotiation

Cross-functional collaboration

Fragrance industry knowledge

English fluency

Education

Bachelor's degree

Job description

Job Summary

Are you ready to lead strategic customer partnerships, drive fragrance innovation, and accelerate growth with one of the industry's most important global accounts?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent,driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in New York, (NY(Hybrid). Be part of a collaborative, innovative, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Develop and execute strategic account plans that drive sustainable sales growth, profitability, and market share expansion.

• Build strong multi-level relationships with key customer stakeholders, influencers, and decision-makers across regional and global teams.

• Serve as the primary customer contact, coordinating commercial activities and ensuring exceptional customer satisfaction.

• Partner with Creative, Marketing, Consumer Insights, Perfumery, and Innovation teams to deliver winning fragrance solutions.

• Lead customer projects from brief development through commercialization, ensuring clear objectives, timelines, and successful outcomes.

• Drive commercial negotiations, pricing strategies, and value-creating initiatives that strengthen both customer partnerships and business performance.

• Monitor market trends, competitor activities, and consumer insights to identify growth opportunities and support strategic decision-making.

• Collaborate with Operations and Supply Chain teams to ensure service excellence, quality performance, and supply continuity.

• Provide accurate forecasting, performance reporting, and project reviews to support business planning and continuous improvement.

What Makes You the Right Fit

• Bachelor's degree in Business, Marketing, Chemistry, Biology, Arts & Fashion, or a related discipline.

• Approximately 5+ years of experience in sales, marketing, product development, or customer-facing commercial roles within fragrance, cosmetics, FMCG, flavors, chemicals, or ingredient industries.

• Proven success managing strategic B2B customer relationships and delivering commercial growth.

• Strong financial acumen with experience in pricing, profitability management, forecasting, and business planning.

• Knowledge of fragrance applications with a particular interest in body care and hair care categories.

• Excellent communication, presentation, negotiation, storytelling, and stakeholder management skills.

• Strong project management capabilities with a demonstrated ability to lead cross-functional teams and influence outcomes.

• Analytical mindset with the ability to leverage market intelligence, consumer insights, and business data.

• Fluent business English with a global mindset and the ability to work effectively across cultures and regions.

How Would You Stand Out?

• Advanced fragrance industry experience supporting global or multinational accounts.

• Master's degree in Business, Marketing, or a related field.

• Strong understanding of digital marketing, ecommerce trends, and their impact on consumer fragrance categories.

Why Choose Us?

• Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

• Opportunity to represent IFF as the regional lead within a key global account.

• Exposure to world-class fragrance innovation, creativity, and technology platforms.

• Collaborative environment with industry-leading perfumers, marketers, and innovation experts.

• Career growth opportunities within a global organization committed to talent development.

• Inclusive culture that empowers employees to innovate, lead, and make a meaningful impact.

Correct Salary Range:

125,000 - 165,000

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

Salary Ranges:

142,548.00-203,640.00USD