Senior Account Manager

24 Seven Talent; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

24 Seven Talent seeks an experienced Senior Account Manager to lead and grow key client relationships across North America, driving strategic partnerships and premium product solutions in branded merchandise and gifting.

The role goes beyond traditional account management, owning major client relationships, developing strategic plans, coordinating with global creative, sourcing, and supply chain teams, and representing the business at industry events in the U.S. and Canada.

Qualifications

• Significant experience as an Account Director, Client Director, or Senior Account Manager.

Responsibilities

• Serve as the senior relationship lead for key beauty, retail, and FMCG clients across North America.
• Build trusted partnerships with stakeholders across marketing, procurement, and senior leadership.
• Develop and execute strategic account plans focused on revenue and margin growth.
• Identify opportunities to expand existing relationships and develop new business.
• Own complex client projects from initial brief through production and final delivery.
• Lead the development of bespoke branded merchandise, gifting, and product solutions.
• Partner with creative, sourcing, compliance, and supply chain teams to deliver innovative programs.
• Ensure solutions meet brand standards, sustainability commitments, and premium product expectations.
• Collaborate closely with international teams while serving as the primary point of contact for North American clients.
• Represent the business through client meetings, industry events, and travel across the U.S. and Canada.
• Help shape and execute the broader North American growth strategy.

Skills

Relationship management

Strategic account planning

Negotiation

Cross-functional collaboration

Brand merchandising knowledge

Product development knowledge

Premium/luxury branding

Commercial negotiation

International collaboration

Sustainability understanding

Entrepreneurial mindset

Job description

We’re looking for an experienced, commercially driven Senior Account Manager to lead and grow key client relationships across North America. This is a highly visible role for someone who thrives on building strategic partnerships, identifying new opportunities, and delivering innovative branded merchandise, gifting, and product solutions.

This goes beyond traditional account management. You’ll own and expand major client relationships, uncover new business opportunities, and work closely with global creative, sourcing, compliance, and supply chain teams to bring premium product concepts to life.

What You’ll Do

• Serve as the senior relationship lead for key beauty, retail, and FMCG clients across North America
• Build trusted partnerships with stakeholders across marketing, procurement, and senior leadership
• Develop and execute strategic account plans focused on revenue and margin growth
• Identify opportunities to expand existing relationships and develop new business
• Own complex client projects from initial brief through production and final delivery
• Lead the development of bespoke branded merchandise, gifting, and product solutions
• Partner with creative, sourcing, compliance, and supply chain teams to deliver innovative programs
• Ensure solutions meet brand standards, sustainability commitments, and premium product expectations
• Collaborate closely with international teams while serving as the primary point of contact for North American clients
• Represent the business through client meetings, industry events, and travel across the U.S. and Canada
• Help shape and execute the broader North American growth strategy

What We’re Looking For

You’re a relationship-driven commercial leader who understands how to turn client needs into creative, commercially successful product solutions. You’re comfortable operating independently, navigating complex global organizations, and identifying opportunities to grow accounts.

Ideal experience includes:

• Significant experience as an Account Director, Client Director, or Senior Account Manager
• Proven success managing and growing major client relationships
• Background in branded merchandise, promotional products, gifting, product development, retail marketing, beauty, or FMCG
• Strong track record against revenue, margin, and growth targets
• Experience developing bespoke products from concept through production
• Knowledge of product development, sourcing, manufacturing, and global supply chains
• Experience working with premium or luxury brands
• Strong commercial negotiation, presentation, and influencing skills
• Experience collaborating with international and cross-functional teams
• Understanding of sustainability, ethical sourcing, and supplier management
• Ability to thrive in a fast-paced, entrepreneurial environment

What Success Looks Like

You’ll establish yourself as a trusted advisor to key North American clients, expand existing relationships, uncover new opportunities, and deliver sustainable revenue and margin growth. You’ll also play an important role in connecting clients with global delivery teams and bringing creative, commercially viable product solutions to market.