Senior Account Manager

Craft; New York (NY); Sur place; USD 100 000 - 120 000; Plein temps

Résumé du poste

Craft in New York is seeking a Senior Account Manager who will own day-to-day client relationships and lead campaigns from brief through delivery. You will forecast, invoice, and analyze profitability while coordinating multiple agency partners to ensure on-time, on-budget results.

The role also drives growth within existing accounts and helps build the US pipeline, mentoring junior teammates along the way.

Qualifications

• 5–8 years in client services or account management, with FMCG/CPG success.
• Fluent with digital tools and able to adopt new ones, including AI.
• Strong ability to manage multiple agency partners and complex campaigns.

Responsabilités

• Own day-to-day client relationships and end-to-end campaigns.
• Lead planning, activation, reporting, and profitability management.
• Forecasting, invoicing, and profitability analysis.
• Spot growth opportunities within existing accounts and new US pipeline.
• Coach junior team members as the operation scales.

Connaissances

Client management

FMCG/CPG experience

Budgeting & forecasting

Digital tools

AI tools awareness

Outils

AI tools

B2B marketing tools

Description du poste

This is the second US hire in Client Services for a UK B2B marketing agency with a lot of award wins under its belt. The role starts inside one client and grows from there. On paper, this is a Senior Account Manager brief, but in practice you are the person that growth runs through.

The Role

Acting as the agency's strategic voice in the room, you'll own the day-to-day client relationship by leading campaigns end-to-end- brief, planning, activation, reporting, evaluation - and carrying accountability for delivering on time, on budget and to gross profit targets. You handle monthly forecasting, invoicing and profitability analysis, and you manage creative projects with the studio from concept through amends to delivery.

You will also spot and pursue growth: revenue opportunities inside existing accounts, new business potential as the US pipeline builds, and you will coach junior team members as the operation scales around you. The client base is deep - relationships measured in decades across some of the world's most recognised food and beverage brands, built on a specialist reputation rather than a generalist one.

The Package

$100,000 - $120,000

The Person

You are five to eight years into a client services career, agency or client side, and you have run FMCG accounts successfully, particularly CPG food ones. You move fast, coordinate multiple agency partners at once, and stay steady when a client team is not.

You are fluent with digital tools and open to new tools, including AI, and B2B experience is a bonus. What matters most is that you can walk into a live account mid-transition and become the person the client trusts.

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