Account Manager - Syracuse

Ryerson; Town of Lancaster (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading industrial metal products company seeks an Outside Account Manager in the Town of Lancaster, NY, responsible for nurturing customer relationships and driving business growth. The ideal candidate should possess a bachelor's degree (preferred) and 3-5 years of sales experience, especially in the metals industry. Key responsibilities include managing customer accounts, collaborating with internal teams, and leveraging market intelligence. Competitive compensation and an emphasis on professional development offered.

Qualifications

• Bachelor’s degree preferred or related experience.
• Minimum of 3-5 years sales experience in metals service center industry or similar.
• Strong business acumen with excellent interpersonal and communication skills.

Responsibilities

• Build strong relationships with contacts at all levels within customer organizations.
• Collaborate with inside sales team and monitor competitive environment.
• Increase revenue from assigned customers by selling value-added services.

Skills

Relationship management

Business development

Customer service

Negotiation skills

Problem-solving

Education

Bachelor’s degree in marketing, business, or a related field

Tools

MS Office

SAP

Salesforce.com

Job description

Summary

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best‑in‑class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality‑focused environment, ideal for advancing your career and making your mark in the metals industry.

Are you passionate about building and nurturing customer relationships? As an Outside Account Manager at Ryerson, you will play a pivotal role in maintaining and expanding our transactional business with both current and past customers within your designated marketplace. This dynamic position offers the opportunity to leverage your skills in relationship management and business development, ensuring that our clients receive unparalleled service and support. Candidates must reside in Syracuse.

Roles And Responsibilities

• Builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives.
• Works closely with our inside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives.
• Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels, and working capital decisions.
• Increases revenue from assigned customers by selling value‑added services and programs; grows new business by increasing sales through profitable transactional growth.
• Manages customer accounts, including implementation of memorandum of understanding, margin analysis, competitive market information, and quality improvement initiatives.
• Develops and implements appropriate sales and commercial programs while promoting our E‑Commerce capabilities.
• Consistently manages daily call planning execution to keep customers informed about the industry, economic trends, and Ryerson’s ability to assist customers in adapting to change.
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree preferred (preferably in marketing, business, or a related field of study) or related experience.
• Minimum of 3-5 years of previous sales experience in the metals service center industry or similar industrial sales background.
• Proficiency with MS Office a must; SAP and Salesforce.com experience are highly desired.
• Strong business acumen with excellent customer service, interpersonal and both oral and written communication skills; persuasive negotiation skills with the ability to work within a team or individual environment.
• Effective problem‑solving/conflict‑resolution skills and the ability to maintain confidentiality.
• Highly motivated with a demonstrated ability to build strong relationships quickly.
• An aggressive, competitive, and self‑motivated attitude is essential.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.