Senior Account Manager

Financial Recovery Technologies; Medford (MA); On-site; USD 87,000 - 120,000; Full time

Benefits offered by this job

Free drinks and snacks

Onsite gym access

Health benefits

401(k) with company match

Income protection plans

Transit nearby

Free parking

Job summary

Financial Recovery Technologies in Medford, MA is seeking a Senior Account Manager to ensure seamless execution of our services by coordinating client needs with service and operations teams.

You will serve as the primary client service provider for assigned clients, build a portfolio of clients, maintain strong relationships, and translate client priorities into actions for internal teams. Open to MA or NY area; base salary range and bonuses offered.

Qualifications

• Five years of experience in key account management in the financial services industry.
• Strong client management, negotiation, and organizational skills.
• Self-directed and detail oriented, able to work in a fast-paced environment.
• Highly collaborative, cross-functional relationship building.
• Confident networker with ability to deliver presentations.

Responsibilities

• Serve as the primary client service provider for your assigned clients.
• Build a portfolio of clients and maintain strong relationships.
• Coordinate service across multiple accounts and develop task schedules.
• Track client requests and manage progress to completion.
• Maintain records of client activity in CRM and ensure client satisfaction.
• Identify and analyze clients’ needs to match solutions and present them.
• Partner with sales, marketing and other teams to demonstrate value to clients.
• Listen to the needs of prospects and existing clients.

Skills

Account management

Client relationships

Negotiation

Presentation skills

Project coordination

Job description

Join a fast-growing company that is transforming its industry! Financial Recovery Technologies is a technology-based services firm that helps institutional investors identify, file claims, and collect funds made available in securities class action settlements. Our best-in-class people and technology have made FRT a market leader.

Senior Account Manager

As a Senior Account Manager at FRT, you will work to ensure seamless execution of FRT’s services, coordinating the needs and wants of the client with our service and operations teams.

Responsibilities

• Serve as the primary client service provider for your assigned clients
• Build a portfolio of clients and maintain strong relationships
• Apply proven client service techniques, coordinate service across multiple accounts, develop task schedules, track client requests, and manage the progress of each request through to completion
• Document and communicate client priorities and pain points to internal teams
• Maintain records of client, prospect and partner visits, appointments, contacts and activities in FRT’s CRM
• Ensure client satisfaction and retention
• Become a trusted advisor: build and maintain long-term relationships with clients and business partners based on client requirements and commitment to value
• Use internal knowledge to advise clients on upcoming participation opportunities, key industry topics, and best practices
• Partner with sales, marketing and sales partners to demonstrate FRT’s value proposition to existing clients
• Listen to the needs of prospects and existing clients
• Identify and analyze clients’ business and issues to match appropriate solutions/technology and present it to the client

Our Ideal Candidate Is

• Five years of experience in key account management in the financial services industry
• Effective in driving successful business outcomes with clients and prospects
• A highly skilled client manager, influencer, negotiator, and organizer
• Self-directed and detail oriented, able to work in a fast-paced environment with limited administrative support
• Highly collaborative, prioritizing collaboration over credit, and interested in building strong relationships with peers across corporate functions
• A naturally confident networker and relationship builder, able to lead inspirational presentations in an adaptive style
• Experienced in identifying new business opportunities and increasing revenues from existing clients
• Intellectually curious, passionate about learning, and committed to continuous growth
• Excited to join a growing company with a vibrant, entrepreneurial culture dedicated to being the top provider in the class action recovery space

What Does FRT Offer

• Fun and diverse colleagues
• Free drinks and snacks; free access to onsite gym in our Medford office
• Health, dental, vision benefits
• 401(k) with company match
• Income protection plans and access to voluntary benefit programs
• Close to public transit (walking distance to Wellington T on Orange Line)
• Free parking onsite at our corporate headquarters in Medford, MA

Compensation: base salary is experience dependent and can range from $87,000 – $120,000 a year (based in MA). FRT also offers an annual bonus.

The position is open to candidates in MA or NY area. Local candidates only.

FRT provides equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, creed, national origin, citizenship status, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital or partnership status, gender identity/expression, disability, handicap, status as a victim of domestic violence or other similar offenses, consumer credit history, unemployment, military obligations, veteran status or any other category protected by law. FRT is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please let us know the nature of your request and your contact information.