Senior Account Manager

Alera Group; Knoxville (TN); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Generous paid time off

Professional development

Job summary

Alera Group is seeking a Senior Account Manager to manage a large commercial lines book and deliver exceptional client service. You will lead renewal discussions, coordinate with carriers, and provide proactive risk guidance.

Required qualifications include an active Property & Casualty license and 5+ years in insurance, with at least 3 years in an account management role. This role offers a hybrid work arrangement and opportunities across employee benefits and risk management solutions.

Qualifications

• Active Property & Casualty Insurance License
• 5+ years insurance industry experience, including 3+ years in Account Manager role
• Strong knowledge of commercial lines coverages, underwriting requirements, and carrier markets
• Excellent verbal and written communication skills
• Strong organizational and analytical abilities
• Ability to manage multiple priorities with attention to detail
• Proficiency with Word, Excel, Outlook
• Ability to work independently and meet deadlines

Responsibilities

• Serve as the primary client service contact for a large and complex commercial lines book of business
• Lead renewal strategy discussions and coordinate submissions with producers and carriers
• Review carrier quotations, prepare proposals, and develop coverage recommendations
• Manage policy servicing activities including endorsements, certificates, binders, premium audits, and policy issuance reviews
• Conduct loss analysis, loss ratio reviews, and trend evaluations
• Build and maintain relationships with clients, carriers, producers, and internal stakeholders
• Mentor and coach team members and contribute to a high-performing team
• Identify opportunities for account rounding, cross-selling, and process improvements while maintaining compliance

Skills

Strong communication

Organizational skills

Analytical thinking

Problem solving

Client relationship management

Multi-tasking

Education

College degree or equivalent

Tools

AMS Sagitta

ImageRight

Microsoft Office

Job description

OVERVIEW

Senior Account Manager

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose - Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career - Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact - Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Senior Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

RESPONSIBILITIES

• Serve as the primary client service contact for a large and complex commercial lines book of business, ensuring exceptional service and long-term client retention
• Lead renewal strategy discussions, coordinate submissions, and collaborate with producers and carrier partners to secure competitive coverage solutions
• Review and analyze carrier quotations, prepare proposals, and develop coverage recommendations aligned with client needs and objectives
• Manage policy servicing activities including endorsements, certificates, binders, premium audits, contract reviews, premium financing, and policy issuance reviews
• Conduct loss analysis, loss ratio reviews, and trend evaluations to support informed client discussions and risk management strategies
• Build and maintain strong relationships with clients, carriers, producers, and internal stakeholders while serving as a trusted insurance resource
• Mentor and coach team members, support training and development initiatives, and contribute to a collaborative, high-performing team environment
• Identify opportunities for account rounding, cross-selling, process improvement, and operational excellence while maintaining compliance with agency procedures and carrier requirements

QUALIFICATIONS

Required Qualifications

• Active Property & Casualty Insurance License
• Minimum of 5 years of insurance industry experience, including at least 3 years in an Account Manager role
• Strong technical knowledge of commercial lines coverages, underwriting requirements, and carrier markets
• Excellent verbal and written communication skills
• Strong organizational, analytical, and problem-solving abilities
• Ability to manage multiple priorities while maintaining exceptional attention to detail and service standards
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Ability to work independently and effectively manage competing deadlines and priorities

Preferred Qualifications

• College degree or equivalent combination of education and experience
• Professional insurance designations such as CIC, CPCU, CRM, or similar credentials
• Experience with AMS Sagitta, ImageRight, or comparable agency management systems
• Experience managing large or complex commercial accounts
• Demonstrated success mentoring and developing team members
• Experience analyzing loss data and developing strategic client recommendations

Compensation

• Hourly Range: $43.00-$52.00hourly

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position isHybrid

• Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understandwhat personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 3 or more days in office - Office UKG Work location