Senior Account Manager
Alera Group, Inc.
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Benefits offered by this job
Job summary
Alera Group, Inc. is seeking a Senior Account Manager in Knoxville, TN to oversee a large commercial lines book, deliver exceptional client service, and build trusted relationships with clients, carriers, and internal teams.
The role emphasizes renewal strategy, coverage recommendations, and proactive risk guidance. Ideal candidates will hold an active P&C license, at least five years in insurance (three in a manager role), and strong communication skills.
Qualifications
- Active Property & Casualty Insurance License.
Responsibilities
- Serve as primary client service contact for a large commercial lines book and ensure retention.
- Lead renewal strategies and coordinate submissions with producers and carriers.
- Review quotations, prepare proposals, and make coverage recommendations.
- Manage policy servicing tasks including endorsements, certificates, binders, audits, and reviews.
- Conduct loss analysis and trend evaluations to guide risk management discussions.
- Build strong relationships with clients, carriers, producers and internal stakeholders.
- Mentor and coach team members and support training initiatives.
- Identify opportunities for account rounding, cross-selling, and process improvements.
Skills
Education
Tools
Job description
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
- Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
- Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
- Make an impact – Help businesses protect what matters most while delivering solutions that support their long‑term success.
At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Senior Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
- Serve as the primary client service contact for a large and complex commercial lines book of business, ensuring exceptional service and long‑term client retention
- Lead renewal strategy discussions, coordinate submissions, and collaborate with producers and carrier partners to secure competitive coverage solutions
- Review and analyze carrier quotations, prepare proposals, and develop coverage recommendations aligned with client needs and objectives
- Manage policy servicing activities including endorsements, certificates, binders, premium audits, contract reviews, premium financing, and policy issuance reviews
- Conduct loss analysis, loss ratio reviews, and trend evaluations to support informed client discussions and risk management strategies
- Build and maintain strong relationships with clients, carriers, producers, and internal stakeholders while serving as a trusted insurance resource
- Mentor and coach team members, support training and development initiatives, and contribute to a collaborative, high‑performing team environment
- Identify opportunities for account rounding, cross‑selling, process improvement, and operational excellence while maintaining compliance with agency procedures and carrier requirements
- Active Property & Casualty Insurance License
- Minimum of 5 years of insurance industry experience, including at least 3 years in an Account Manager role
- Strong technical knowledge of commercial lines coverages, underwriting requirements, and carrier markets
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem‑solving abilitiesAbility to manage multiple priorities while maintaining exceptional attention to detail and service standards
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
- Ability to work independently and effectively manage competing deadlines and priorities
- College degree or equivalent combination of education and experience
- Professional insurance designations such as CIC, CPCU, CRM, or similar credentials
- Experience with AMS Sagitta, ImageRight, or comparable agency management systems
- Experience managing large or complex commercial accounts
- Demonstrated success mentoring and developing team members
- Experience analyzing loss data and developing strategic client recommendations
- Hourly Range - $43.00–$52.00hourly
- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Generous paid time off
- Professional development and career growth opportunities
- Hybrid - This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
Occasional travel may be required to support office implementations, training, and collaboration with project teams.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
Hybrid - 3 or more days in office - Office UKG Work location
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