Senior Account Manager

Silk Commerce

Irvine (CA)

On-site

USD 90,000 - 125,000

Full time

Just now

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Benefits offered by this job

401K

Health Insurance

Flexible PTO

Flexible Work Hours

Job summary

OverCast Digital in Irvine, CA is seeking a Senior Account Manager to own client strategy, GMV growth, and team leadership for an assigned portfolio. You will set direction for Account Managers and Associates while serving as the client's trusted advisor.

The role requires hands-on TikTok Shop experience, a background in commerce, affiliate marketing, or growth strategy, and comfort coordinating cross-functional teams to drive results.

Qualifications

Hands-on TikTok Shop management experience.
Experience in commerce, affiliate marketing, or growth strategy.
Strong communication, problem-solving, and relationship-building skills.

Responsibilities

Act as primary point of contact and trusted advisor for client relationship.
Set account strategy and educate clients on TikTok Shop growth levers.
Own GMV growth outcomes for assigned client portfolio.
Analyze content, competitor, and promo landscapes to drive growth.
Manage and develop Account Managers and Associates on the portfolio.
Turn performance data into strategic recommendations and decisions.

Skills

TikTok Shop management

Account management

Growth strategy

Data analysis

Client relationship

Education

Bachelor's degree

Tools

TikTok Shop Platform

Job description

About Overcast Digital OverCast Digital is a leading triple-certified TikTok Shop Partner based in Irvine, CA. We specialize in providing comprehensive solutions for rising social commerce channels, including strategy, affiliate management, and LIVE shopping. Our dedicated team works to shape TikTok into a vibrant community of inspiration and influence, with a network of top content creators and affiliates leading the charge. At OverCast Digital, we believe that the future of commerce is social.

THE ROLE

We're seeking a relationship-driven, strategic Senior Account Manager to own client strategy, GMV growth outcomes, and team leadership for an assigned portfolio - setting the direction that Account Managers and Associates execute against, and serving as the client's primary trusted advisor.

The ideal candidate has hands-on experience running TikTok Shop accounts, plus a background in commerce, affiliate marketing, or growth strategy, and is comfortable managing a team and partnering across a cross-functional org to drive results.

What You'll Do

Client Strategy & Relationship Management

Act as the primary point of contact and trusted advisor for the client relationship, building long-term partnerships with realistic but ambitious goals.
Set the account strategy and educate clients on the TikTok Shop ecosystem and growth levers.

GMV Growth Accountability

Own GMV growth outcomes across an assigned portfolio of client accounts.
Analyze content, competitor, and promo landscapes to identify what's driving or blocking growth, and adjust strategy accordingly.

Team Leadership & Portfolio Oversight

Manage and develop the Account Managers and/or Associates supporting your portfolio - reviewing their work, providing feedback, and maintaining a high quality bar across deliverables.
Serve as the final internal escalation point before agency leadership, resolving risks and blockers raised by your team.

Strategic Reporting & Insight

Turn validated performance data (GMV, orders, CVR, AOV, traffic, promo, content, and LIVE performance) into strategic recommendations, not just summaries.
Present a clear point of view to the client on what to do next, driving the following cycle of decisions.

Affiliate Strategy Input

Interpret affiliate performance trends to inform overall account strategy, flagging opportunities or risks to the affiliate function rather than owning recruitment directly.

Growth, Cross-Sell & Campaign Strategy

Proactively identify growth opportunities and additional ways to support the client, including upsells and cross-sells.
Design and evaluate offer/promotion strategy - promo structures, campaign timing, and bundle strategy - tied clearly to GMV goals.

Cross-Team Collaboration

Partner with Affiliate, Paid Media, Account Managers, and Shop Ops to align on client strategy and keep execution moving smoothly across teams.
Align with the VP of Accounts on account strategies, growth opportunities, and long-term client success.

Account Health & Churn Prevention

Monitor account health signals - engagement, satisfaction, and performance trend - and act early on any warning signs to keep client relationships stable and growing.

Required Experience

At least 2+ years of hands-on TikTok Shop management experience.
4+ years in account management, client services, e-commerce, or growth-focused roles.
Strong understanding of social commerce, TikTok Shop, affiliate programs, and direct-response strategies.
Exceptional soft skills - communication, adaptability, problem-solving, and relationship-building.
Experience working with brands on growth-focused campaigns (not traditional media buying).
Ability to analyze KPIs and campaign performance and turn data into strategic insights.
Passion for digital marketing, emerging commerce trends, and client success.

Desired Experience