Senior Account Manager

Zayo Group Holdings, Inc.; Downers Grove (IL); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Savings Plan

Paid time off and parental leave

Job summary

Zayo Group Holdings, Inc. is seeking a Senior Account Manager to support existing and prospective accounts for fiber infrastructure services in the Commercial Enterprise segment.

You will develop customer relationships and drive sales of Fiber, Transport, IP, SD‑WAN, Edge and Security services with a consultative approach. Location options include hybrid work in Downers Grove, IL or fully remote within the Chicago metro area.

Qualifications

• Bachelor's degree or equivalent from four-year college or experience.
• Minimum of five (5) years sales experience managing large/transactional deals.
• Proven ability to build relationships and drive revenue.
• Strong financial acumen and ability to build a deal.

Responsibilities

• Generate sales revenue by promoting Zayo products and services to target accounts.
• Understand network proximity to key buildings to drive net sales.
• Present proposals and manage customers through a strategic sales process.
• Maintain relationships to secure existing revenue and long-term commitments.
• Collaborate with sales, engineering, and ops teams on account strategy.

Skills

Relationship building

Financial acumen

Deal shaping

Communication skills

Autonomy

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Word

Excel

PowerPoint

Job description

Company Description

Zayo provides mission‑critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Role Overview

The Senior Account Manager will support both existing as well as prospective accounts in need of Zayo fiber infrastructure services. The successful candidate will develop customer relationships and drive sales of Fiber, Transport, IP, SD‑WAN, Edge and Security services to prospects and customers in the Zayo Commercial Enterprise Segment. The position is responsible to achieve sales and revenue growth targets through consistent account management and prospecting activities. The ideal candidate has a strong understanding of Fiber Infrastructure, Transport, IP, SD‑WAN and Security services with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location & Work Arrangement

Location: This role will consider applicants that reside in the Chicago Metro area. This is a hybrid role (two days in office) based out of the Downers Grove, IL office, or a fully remote role based in the Chicago, IL metro area.

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Understand our network and proximity to key buildings in a market to drive on and near net sales.
• Understand local competitive dynamics and how to win highly competitive deals.
• Present proposals and manage customers through a strategic sales process.
• Maintain current business relationships with customers, securing existing revenue on long‑term commitments and or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

Qualifications

• Bachelor's degree or equivalent from four‑year College; or equivalent experience
• Minimum of five (5) years of sales experience managing large and transactional deals
• Proven ability to build relationships
• Strong financial acumen
• Understand how to build a deal
• Quick learner who collaborates well with others
• Excellent communication skills, both verbal and written
• Exceptional customer service and relationship building/maintaining skills
• Excellent time management and organizational skills
• Ability to operate with high autonomy in a new or existing market
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales
• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• High tolerance for ambiguity and can work successfully in a matrix management model
• Strong understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills
• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus
• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD‑WAN and Security services
• Ability to travel as required by customers
• In markets where there is a local office, we highly encourage regular local meetings with the sales, engineering, and ops teams

Compensation

Estimated Base Salary Range: $110,000 - $130,000 USD/annually.

#LI-BW1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non‑sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Equal Opportunity

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Zayo uses CLEAR1, a third‑party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp.

By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.

Are You Ready to Think Big?

At Zayo, we're ambitious and authentic. Teamwork is how we get things done, whether it's our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.