Senior Account Manager

OLIVER | The Brandtech Group; Chicago (IL); Presencial; USD 98 000 - 109 000; Tempo integral

Resumo da oferta

OLIVER, part of The Brandtech Group, seeks a Senior Account Manager in Chicago to bridge client marketing teams and the studio. Reporting to the Creative Director and Global Account Director, you’ll shape processes, relationships, and workflows that ensure the full studio delivers at maximum efficiency.

This newly created role carries real influence and accountability, owning the brief pipeline, building trusted client partnerships, and collaborating with the Project Manager to keep work flowing

Qualificações

• Strong track record in account management within a creative agency or in-house studio.
• Experience spotting and converting growth opportunities for the team/agency.
• Proven ability to build and manage client relationships at a senior marketing level.
• Experience establishing or improving client services processes from brief intake to workflow management.

Responsabilidades

• Establish and lead a new client services layer for the team.
• Act as the client's voice within the studio and the studio's voice to the client.
• Own client relationship infrastructure with the Creative Director and enable focus on leadership.
• Bring brand insights and strategy to briefs and triage sessions.
• Proactively identify opportunities for our clients.
• Own the central triage of all incoming briefs and ensure proper allocation.
• Collaborate with the Project Manager to design and improve processes.
• Drive knowledge sharing and cross-team collaboration.
• Maintain visibility of workload, capacity, and pipeline, escalating risks.
• Establish regular reporting rhythms on progress and priorities.
• Champion process excellence and scalable ways of working.
• Ensure seamless flow of work across the full team.

Conhecimentos

Account management

Client relationships

Project management

Cross-functional collaboration

Communication

Gen AI tools

Ferramentas

Monday.com

Smartsheet

Asana

Descrição da oferta de emprego

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager

Location: Chicago, Illinois, United States

About the role

The Senior Account Manager is the bridge between Client's marketing teams and the studio — the client's voice inside the building, and the studio's voice to the client. Reporting to the Creative Director and the Global Account Director, you'll work alongside client and creative teams alike to build the processes, relationships, and workflows that allow the full studio capability to operate at maximum efficiency.

This is a newly created role with real influence and real accountability. You'll define what excellent client service looks like on this account, own the brief pipeline from intake to allocation, and partner with the Project Manager to keep work flowing seamlessly across teams. This is initially an individual contributor role, with the expectation of growing a client services team as the studio scales.

What you will be doing

• Establish and lead a new client services layer for the team, becoming the single point of escalation and insight for Client's marketing teams and the wider studio function.
• Act as the client's voice within the studio and the studio's voice to the client, building trusted, commercially grounded relationships with senior stakeholders on both sides.
• Serve as a strategic and commercial partner to the Creative Director, owning the client relationship infrastructure and enabling the Creative Director to focus fully on creative leadership.
• Bring a clear understanding of brand insights and strategy to the studio’s briefs and triage sessions by aligning with the internal insights team.
• Proactivelyidentify and pursue opportunities for our clients, spotting unmet needs or emerging use cases.
• Own the central triage of all incoming briefs, interrogating each brief, identifying gaps, sourcing additional information from marketing and briefing teams, and ensuring work is assigned to the right skillset.
• Work closely with the Project Manager to design, implement, and continuously improve processes that support brief flow, team utilisation, and on‑time delivery
• Drive knowledge sharing and collaboration across teams, maximizing the full studio's capabilities and ensuring seamless handoffs when work moves between teams.
• Build and maintain a clear picture of studio workload, capacity, and pipeline surfacing risks proactively and escalating where needed to the Global Account Director.
• Establish regular reporting rhythms that give the brands's marketing teams and studio leadership clear visibility of progress, performance, and priorities.
• Champion process excellence across the account, identifying inefficiencies, proposing practical solutions, and embedding ways of working that scale as the studio grows.
• Facilitate the seamless flow of work ensuring maximum efficiency across the full team's capabilities and avoiding duplication or dropped handoffs.

What you need to be great in this role

Expertise and Capabilities

• Strong track record in account management within a creative agency or in‑house creative studio and proven desire to do great creative work that leads to more.
• Experience in competitive environment and proven ability in spotting and converting growth opportunities for the team / agency.
• Proven ability to build and manage client relationships at a senior marketing level, commercially astute, proactive, and trusted.
• Experience establishing or significantly improving client services processes from brief intake and triage through to workflow management and escalation frameworks.
• Skilled at working across multiple internal teams, translating client needs into clear, actionable briefs and ensuring the right capability is applied to every project.
• Strong project management sensibility, is able to hold the big picture and the detail simultaneously, and to partner effectively with a dedicated Project Manager.
• Confident, clear communicator who can influence stakeholders at all levels, manage expectations with honesty, and represent the studio with credibility and calm.
• Experience in an FMCG, beverage, or consumer brand environment is a strong advantage.

Tools and Platforms

• Proficiency with project management and workflow platforms such as Monday.com, Smartsheet, Asana, or similar.
• Familiarity with creative production workflows and in‑house studio operations.
• Skilled at building polished, client‑ready presentations (PowerPoint or equivalent), translating complex information into clear, compelling visual narratives.

Gen AI Tools and Problem Solving

• Proficiency with Gen AI tools relevant to account management and client services, using these to improve briefing quality, reporting efficiency, and workflow clarity.
• Agentic approach to problem‑solving: able to break complex account challenges into manageable components, identify the best path forward, and execute with confidence.
• Ability to critically evaluate AI outputs and apply sound human judgement before acting on them.

Client Partnership

• Proven ability to build strong, trusted relationships across Client's marketing function, understanding their business priorities and translating these into clear studio direction.
• Experienced in managing escalations — handling sensitive conversations with professionalism and care.
• Skilled at representing the studio's capabilities, capacity, and ways of working to client stakeholders at all levels.

Req ID: 18742

At the time of thisposting, the base salary for this position may range according to what's stated below. Individual compensation varies based onjob relatedfactors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just onecomponentof OLIVER’s total compensation package.

Salary Range: $97,750 USD - $109,250 USD

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement.Candidate evaluation and selection are conducted without AI-supported screening or decision‑making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.