Senior Account Manager

TriNetX, LLC; Cambridge (MA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Equity

401k plan

Unlimited vacation

Parental leave

Job summary

TriNetX, LLC is seeking a Senior Account Manager to lead key Pharma and CRO accounts from a remote US base. You will drive adoption, engagement, and growth, focusing on renewals, net revenue retention, and expanding use cases.

Collaborate with senior stakeholders internally and externally to scale TriNetX’s data-driven clinical research solutions. You will work closely with delivery, data management, and solutions teams to ensure client success, while managing relationships with clinical,

Qualifications

• Bachelor’s degree and 10+ years in key account management.
• Strong understanding of clinical trial processes and RWD/RWE.
• Proven success in sales and renewals with growth.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage a portfolio of named accounts as primary contact.
• Drive adoption of TriNetX within member organizations.
• Drive retention, expansion, and upsell through new use cases.
• Build relationships with multiple decision-makers across accounts.
• Develop and execute account plans for expansion and metrics.
• Coordinate with delivery and data teams for client success.
• Provide feedback to improve products and processes.
• Track account health and renewal risks in Salesforce.
• Represent TriNetX at client meetings and industry events.

Skills

Account management

Healthcare IT knowledge

RWD/RWE understanding

Sales & renewals

Relationship building

Education

Bachelor’s degree

Job description

POSITION TITLE: Sr. Account Manager

LOCATION: U.S. (remote)

20% - 30% travel is expected domestically and internationally when needed.

Who We Are:

TriNetX connects healthcare organizations and researchers across the globe so they can see what’s happening in real patient populations—not guesses, not simulations. Our aim is simple and ambitious: Provide a clear path to trustworthy answers, whether your goal is to create promising new therapies, publish groundbreaking research, or improve health outcomes. We keep identifiable data where it belongs—inside more than 11,000+ clinical sites across 20+ countries—preserving security, provenance, and granularity. Our trusted partnerships with providers ensure high-fidelity data, and a properly governed linkage back to individual patients. At TriNetX, we enable life sciences, healthcare, and academic institutions to strengthen human health—with data you can trace, evidence you can defend, and answers you can trust.

Who We Are Looking For:

As Senior Account Manager, you will manage key Pharma and CRO accounts, driving adoption, engagement, and growth. This role combines strategic account management with ownership of ongoing sales opportunities with a focus on renewals and net revenue retention and growth. It’s a unique chance to be at the forefront of applying real-world patient data to accelerate clinical research and improve outcomes. You’ll work closely with senior stakeholders—both internally and externally—while contributing directly to TriNetX’s scalable growth.

What You Will Be Doing:

• Manage a portfolio of named accounts, serving as the primary point of contact and trusted advisor for assigned clients.
• Drive adoption of TriNetX within member organizations, including onboarding, training, and integration into internal workflows.
• Drive account retention, expansion, and upsell by identifying new use cases and aligning TriNetX solution(s) to client needs.
• Build and maintain relationships across multiple key decision-makers and stakeholders at assigned accounts including clinical, medical affairs, and procurement contacts.
• Develop and execute account plans that define expansion strategy, relationship maps, and client success metrics.
• Coordinate with delivery, data management, and solutions teams to ensure client satisfaction and successful project outcomes.
• Champion customer interests internally and provide actionable feedback to improve products and processes.
• Track account health, renewal risks, and expansion opportunities in Salesforce CRM.
• Represent TriNetX at client meetings, advisory boards, and industry conferences relevant to assigned accounts.

What You Bring to TriNetX:

• Bachelor’s degree and 10+ years of experience in key account management, preferably in healthcare IT or pharmaceutical/CRO environments.
• Strong understanding of clinical trial processes and RWD/RWE applications.
• Demonstrated success in sales and account growth, with ability to negotiate and close renewals/add-ons.
• Exceptional communication and relationship‑building skills across all organizational levels.
• Tech‑savvy with the ability to learn and apply new tools quickly.
• Highly organized, detail‑oriented, and skilled in problem‑solving.Results‑driven, accountable for short‑ and long‑term goals, and comfortable working independently and collaboratively.
• Strategic thinker with a proactive, growth‑oriented mindset.
• Willingness to travel internationally (20–30%).

Preferred:

• Experience managing accounts with real‑world data, clinical trial technology, or SaaS data products.
• Background in clinical research, drug development, or medical affairs within a pharmaceutical or biotech client.

Benefits for US Employees:

• Base pay: realistic salary range
• Variable pay: commission or corporate bonus (role dependent)
• Equity
• Health, Dental, and Vision insurance
• Dependent Care Flexible Spending Account
• Health Savings Account with employer contributions
• Unlimited vacation and paid sick days
• Life insurance
• Short‑term and long‑term disability
• 12 weeks paid parental leave
• Pet insurance
• 401k plan

Learn more about TriNetX:

To learn more about us, please check out our website, blog, and Careers page - and be sure to follow us on LinkedIn.

Interested in joining our community?

TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I‑9.

E-Verify Works for Everyone

For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

888-897-7781 https://www.e-verify.gov/