Senior Account Manager

Emotive; Boston (MA); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off: PTO and holidays

Job summary

Emotive, a global medical communications agency, is seeking a Senior Account Manager in Boston with a hybrid schedule. You will manage key client relationships, shape project strategies, and ensure financial accuracy across accounts for a US client.

Working closely with Senior Account Director and a multidisciplinary team, you will lead forecasting, budgeting, and revenue reviews while mentoring junior staff and contributing to growth opportunities.

Qualifications

• Proven experience as a Senior Account Manager within a medical communications agency.
• Strong understanding of medical communications and industry guidelines.
• Excellent project management and client-facing skills.

Responsibilities

• Demonstrate strategies to ensure efficiency and accuracy in financial planning across accounts.
• Lead monthly forecasting and billing plans with rationale for accurate monthly recognition.
• Review financial tracking and revenue updates; monitor scope creep and take proactive actions.
• Understand clients' objectives, market dynamics, and therapeutic areas to support needs.
• Mentor junior team members and provide innovative solutions to client needs.
• Oversee end-to-end project delivery with budget adherence and high-quality outcomes.
• Stay aligned with client plans and anticipate upcoming events like product launches.
• Contribute to client expansion plans and discuss new ideas with Account Lead.

Skills

Project management

Client relationships

Strategic thinking

Interpersonal comms

Budgeting & forecasting

Leadership

Education

Bachelor's degree in life sciences

Job description

Senior Account Manager

Location: Boston, Hybrid

Salary: $100,000-$115,000

ABOUT EMOTIVE

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values - INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT - that underpin who we are and the positive culture of our team.

ROLE

We're looking for a Senior Account Manager with a strong digital acumen, to work across an array of POM account activities and programmes. You will play a pivotal role in managing and nurturing client relationships, driving project success, and ensuring financial accuracy is maintained across your accounts. You will leverage your proven experience to provide strategic advice and support to clients, making yourself an invaluable asset to both the agency and the clients you serve.

Working closely with a Senior Account Director or Group Account Director, you will be part of a dedicated account team of talented Client Services and Medical Writers, working with a key US client.

KEY RESPONSIBILITIES

• Demonstrate strategies to ensure efficiency and accuracy in financial planning across your accounts.
• Lead monthly forecasting/billing plans with foresight and rationale to ensure accurate monthly recognition.
• Review financial tracking and revenue updates from junior team with an eye for detail and ability to identify and act proactively on scope creep.
• Understand clients' business objectives, market dynamics, and therapeutic areas to effectively support their needs.
• Support junior team members to challenge ideas and continue to provide innovative solutions to client needs.
• Oversee the end-to-end execution of projects, ensuring timely delivery, budget adherence, and high-quality outcomes. Identify potential risks, and proactively resolve issues to ensure successful project completion.
• Be aware of overarching client plans, strategic imperatives and anticipate upcoming events (e.g., new product launches).
• Actively review and contribute to client expansion plans, setting regular meetings with your Account Lead to discuss new ideas and opportunities.
• Continuously maintain current knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news, and press releases.
• Provide management support to account executives as needed, while mentoring and guiding junior team members.
• Work closely with internal teams, including medical writers, creative designers, scientific experts, and digital specialists, to develop and implement integrated communication strategies.
• Collaborate with account leads and the Senior Management Team to develop and present content for internal and Client Services team meetings.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proven experience as an Senior Account Manager within a medical communications agency.
• Bachelor's degree in life sciences, communications, marketing, or a related field.
• Strong understanding of medical communications, healthcare regulations, and industry guidelines.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders.
• Strategic mindset, capable of providing innovative solutions and strategic guidance to clients.
• Ability to travel for client meetings, conferences, and industry events, with appropriate visa certifications.

OUR REWARDS

• Comprehensive medical, dental, and vision insurance plans (60% employer contribution)
• Access to 401(k) investment options, with an employer matching contribution up to 4%
• A range of paid time off benefits, including 17 days PTO, 9 public holidays and sick leave.