Senior Account Manager

Direct Agents; Austin (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health benefits

15-24 days PTO/year

Dog-friendly office

Access to AI tools

Job summary

Direct Agents is seeking an experienced Senior Client Services Manager in Austin to lead client accounts and deliver standout campaigns. Responsibilities include owning client relationships, strategic planning, and managing multi-workstream initiatives.

The ideal candidate has 4-6 years of account management experience, strong analytical skills, and expertise across digital marketing channels. This position offers competitive benefits, including 15-24 PTO days per year, comprehensive health coverage, and a dog-friendly office environment.

Qualifications

• 4–6 years of account management experience with proven track record.
• Expertise in Search, Programmatic Display, Social.
• Experience managing high-value accounts.

Responsibilities

• Own end-to-end client relationships as a strategic advisor.
• Lead campaign strategy for high-value accounts.
• Drive accountability across teams to meet deadlines.

Skills

Account management experience

Strategic thinking

Analytical skills

Leadership experience

Presentation skills

Tools

ClickUp

Asana

Monday.com

Job description

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.

This Austin based role has a competitive salary range of $75,000-$85,000 depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.

Key Responsibilities

Strategic Client Leadership

• Own end-to-end client relationships as their primary strategic advisor and business partner
• Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
• Proactively identify and develop new revenue opportunities through strategic account growth
• Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation

• Lead the development of comprehensive, integrated marketing strategies across all digital channels
• Pioneer new approaches and testing methodologies to drive breakthrough performance
• Lead campaign strategy for high-value, complex accounts with substantial budgets
• Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence

• Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• Drive accountability across teams to meet critical client deadlines and milestones
• Establish project governance and communication protocols for campaigns & deliverables
• Prioritize competing demands across portfolio of accounts to maximize impact
• Coordinate with internal teams to maintain project timelines and deliverable quality
• Mentor junior team members on effective project management and client communication

What We're Looking For

• 4–6 years of account management experience with proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts
• Experience presenting to and influencing C-level executives
• Strong time management skills – ability to prioritize and meet deadlines and work in a fast-paced environment
• Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
• Must be self-motivated, highly organized, and a team player
• Strong attention to detail

Essential Skills

• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

Benefits

• Regular performance reviews with quarterly growth path check-ins
• Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)
• 15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave
• New MacBook Pro and access to cutting-edge AI tools across the agency
• Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition

Location: This role is based in our Austin office. You must reside or be willing to relocate within commuting distance.