Senior Account Manager

HVH Mechanical Partners; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and Dental/Life Insurance

401(k)

PTO

Paid holidays

Vehicle allowance

Job summary

HVH Mechanical Partners, a family-operated HVAC service provider, is seeking a Senior Account Manager in the Atlanta area. You will generate leads, drive maintenance agreement sales, manage key accounts, and support renewal rates while pricing repairs and small projects to ensure long-term customer success.

As the liaison between customers and internal teams, you will travel up to 50% to client sites, build strong relationships across the customer organization, and contribute to growth under the

Qualifications

• High school diploma and demonstrated success in sales and/or business development.
• Previous commercial HVAC or industrial sales experience.
• Proven account management or other relevant experience.

Responsibilities

• Generate leads and promote/sell service agreements over phone and in person.
• Price, bid and win preventive maintenance agreements as per HVH pricing plan; target at least $100,000 in new PM sales annually.
• Secure renewals from existing customers via on-site visits, calls, emails and tailored letters.
• Present to customers with strong negotiating skills to close deals.
• Be the one point of contact for all customer matters and escalate issues as needed.
• Maintain relationships with key customers across their organization and drive long-term engagement.
• Manage small service projects and repairs including implementation and billing for assigned customers.
• Identify disagreements with customers and resolve them timely and cost-effectively.
• Perform collections activities as required and maintain sales records.
• Track personal sales statistics and report to the Sales Manager.
• Support HVH sales/marketing activities under the Sales Manager.
• Develop familiarity with all HVH offerings and participate in ongoing product training.
• Maintain relationships with product reps and local suppliers to stay informed on promotions and trends.
• Build and maintain a strong relationship with customers.

Skills

Lead Generation

High Sense of Urgency

Highly organized

Communication Proficiency

Ethical Conduct

Performance Management

Flexibility

Collaboration Skills

Problem Solving/Analysis

Education

High School Diploma

Bachelor's degree

Tools

BuildOps

Windows

Job description

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Description

Senior Account Manager

Salary Grade/Level/Family/Range

Base salary plus sales commission & vehicle allowance

Benefits

Medical and Dental/Life Insurance, 401(k), PTO, paid holidays

Reports To

Sales Manager

Job Description

Summary/Objective

The service sales account manager is responsible for generating leads, driving new maintenance agreement sales, managing and supporting key accounts, driving a high renewal rate for existing maintenance agreements, and supporting existing customers with repair and small project pricing and project management to ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of self-generated leads as well as assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. HVH Mechanical Partners is a family operated business managed by the Co-Founders and Presidents of the company Craig Harrison and Kevin Van Horn. HVH Mechanical Partners is financially backed by Service Logic. Headquartered in Charlotte, North Carolina, Service Logic is the largest privately held commercial maintenance heating and cooling mechanical contractor (HVAC) in the United States. The company continues to expand geographically through organic growth and strategic acquisitions of high-quality HVAC service companies. The Service Logic umbrella has more than 45 business units, with over 100 locations throughout the United States and Canada, all of which operate under a co-branding strategy where the local brand name is dominant, and Service Logic is referenced as the parent company. Additional information on the company can be found at: http://servicelogic.com

Essential Functions

• Willingness and ability to generate opportunities to promote and sell service agreements on the phone and face to face in both cold and warm call situations.
• Responsible for generating, pricing, bidding and winning preventive maintenance agreements per HVH Mechanical’s pricing plan and structure. The expectation is to generate at least $100,000 in new PM sales annually.
• Securing renewals from existing assigned customers by means of on-site visits, phone contacts, e-mail and tailored letters.
• Skillful in presentations to current and prospective customers with strong ability in conducting negotiations in a persuasive manner.
• Operating as the one point of contact for all matters specific to your customers.
• Sustaining and broadening relationships with new and existing key customers by developing and maintaining relationships throughout the customer’s organization.
• Managing small service projects and repairs including implementation and billing for assigned customers.
• Identify customers’ disagreements with the intention of managing and resolving them in a timely, efficient and cost-effective manner.
• Performing collection activities at assigned customers as required.
• Maintaining written and electronic records of sales related leads, contacts, referrals, etc.
• Tracking personal sales statistics and submitting them to the manager for period reviews.
• Supporting HVH sales and marketing activity under the direction of the sales manager.
• Developing and maintaining familiarity with all HVH offerings.
• Participating in continued education to learn about new products and improved sales techniques.
• Maintaining a liaison with product representatives and local suppliers to stay abreast of product lines, promotions, trends, etc.
• Ability to build a well-established relationship with customers

Requirements

Competency

• Lead Generation.
• High Sense of Urgency
• Highly organized and efficient.
• Communication Proficiency.
• Ethical Conduct.
• Performance Management.
• Flexibility.
• Collaboration Skills.
• Problem Solving/Analysis.

Supervisory Responsibility

The service sales account manager position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to travel to client sites is also expected.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires up to 50% travel. Frequently travel is within the Atlanta metro area, rarely may be overnight.

Required Education And Experience

• High school diploma and demonstrated success in sales and or business development.
• Previous commercial HVAC or industrial sales experience.
• Proven account management or other relevant experience.

Preferred Education And Experience

• Bachelor’s degree in business management, marketing, advertising, technology or other applicable fields.
• Working knowledge of basic HVAC operations and suppliers.
• Ability to show consistent professionalism and good judgement to work with suppliers to ensure timely delivery at the lowest possible price.
• 5+ years’ experience in a similar service sales account position.

Additional Eligibility Qualifications

• Ability to pass pre-employment drug screening and participate in a drug free workplace.
• Current driver’s license.
• Proficient with Windows based software (Word, Excel, Access, PowerPoint, Outlook).
• Ability to learn and fully utilize Buildops software for all customer quotes and account management needs.

Signatures

Manager______________________________________________________
HR___________________________________________________________
The employee signature below constitutes an employee’s understanding of the requirements, essential functions and duties of the position.
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